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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Network / System Administration |
EmploymentType | Full-time |
Description and RequirementsFrom core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.Position Description:This position will be part of the team, which enables the monitoring solutions for BMC s Internal IT and the BMC s SaaS operations i.e. Customer s environmentsStaff Platform System Administrators responsibility is oriented towards the goal of helping IT Operations using BMC products and enable solutions that detect, isolate and remediate both application and infrastructure issues. The selected candidate must possess a positive attitude and flair of understanding their business needs. Must have experience of current industry trends in Infrastructure and Application Monitoring products. Should have experience of working with IT Infrastructure Operations and Management products.Primary Roles and Responsibilities:Administration of BMC TrueSight Operations ManagerConfigure and deploy monitoring solutions using BMC Patrol AgentsConfigure and deploy Synthetic monitoring solutions using TrueSight, TMARTConfigure monitoring for Kubernetes environment using Prometheus, TrueSightDevelop MRL scripts required by monitoring, integrationConfigure network monitoring using Entuity, SolarWinds NPM, Thousand EyesDevelop and configure CMA policies including tag, filter, group, and monitor policiesConfigure and fine tune KPI, baselines and monitoring thresholds at global, local, and instance levelDevelop and Configure custom monitoring solutions, dashboards, interfaceManage and support Integrations with BMC Remedy, BMC Service resolution, CMDB, other BMC productsBuild integration to non-BMC monitoring solutionsProvide reports, stats, metrics to users and help debug issues with Infrastructure and ApplicationsOn call Support for Critical priority issuesAddressing user Incidents & requests regarding Monitoring configurations.Co-ordinate with Product Support and R&D teams to fix the product issuesQUALIFICATION:REQUIRED SKILLS: Minimum 4-5 Years of experience in IT Infrastructure Operations and MonitoringPrior experience of working on BMC Monitoring Products - TrueSight Operations Management BPPM, PATROL, TMART, TrueSight SyntheticStrong verbal and written communication skills are required for interaction with a global team.Engineering Graduate in Computer Science or relevant fieldExposure to ITIL Framework & Change and Incident Management toolsAdded advantage if Basic understanding & work experience on BMC products - BMC Remedy, BMC Discovery, BMC App Visibility Manager, BMC End User Experience Monitoring tool.Work independently with minimal supervision, normally receiving minimal instruction on day-to-work activitiesWould need to work in EMEA shift 12.30 PM to 9.30 PM and rotating on-call Support for Critical priority issues for both weekdays and weekendsDESIRED (NICE-TO-HAVE) SKILLS:Prior experience of working on SolarWinds NPM, SolarWinds DPA, Thousand eyesUnderstanding of monitoring the KubernetesKnowledge on Prometheus, GrafanaUnderstanding of Cloud Computing environments, AWS, Azure, etc.It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,
Keyskills :
it operationsbmc remedyit infrastructurebmc patrolnetwork monitoringincident managementapplication monitoringitil frameworkcomputer scienceproduct supportoncall support