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Technical Consultant

4.00 to 6.00 Years   Pune   21 Dec, 2020
AppDirect
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

This role requires strong business acumen and the skills of a customer-facing consultant. You will need to be a team player and make use of excellent communication skills as you work closely with our customer stakeholders and our internal engineering team in a fast-paced and agile development environment. You will deliver the right solution for our customers, while steadily expanding AppDirect s platform functionality, stability, and scale.

How You Will Make an Impact & What You Will Do:

Qualified candidates are excellent communicators. The successful candidate will be bright, highly motivated, enthusiastic, professional, people-oriented, and possess the skills and abilities necessary to fully manage customer deliveries.

  • Help find, scope and estimate customizations for the marketplace.
  • Requirement Analysis: Break down and translate complex technical and business requirements into actionable and well-understood tasks for software development.
  • Provide assistance on the delivery of out-of-the-box as well as highly custom solutions to AppDirect s customers.
  • Configure the marketplace for the customer and Setup of App Profiles (Non-AppDirect Network Catalog)
  • Serve as point of contact to customers during validation and implementation of the Marketplace.
  • Validate and submit customer migration files. Provide assistance to the customer during migration.
  • Help the customer on implementations using the theme customizer tool.
  • Develop a partner-mentality with customers and navigate the relationship with expert interpersonal skills.
  • Generation of the manual (Ad-hoc) reports for customers.
  • Aid in the pre-sales process to thoughtfully and compellingly present AppDirect s professional services delivery methodology to our prospects.

What Youll Need:

  • 4-6 years of relevant experience.
  • Ability to multitask and juggle multiple moving parts while actively prioritizing activities.
  • Excellent communication skills.
  • Ability to solve complex technical implementations both independently and in a team environment.
  • Experience with quality assurance processes.
  • Experience in scoping and validating complex customer requirements.
  • Excellent spoken and written English.
  • Stellar interpersonal, communication and planning skills along with critical thinking and good decision-making abilities.
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