| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
In Depth understanding of Service Desk operations. Good understanding of ITIL framework and processes. Focus on continuous service improvement, customer experience and Service Delivery Manages the day-to-day operation to ensure team is achieving the client and internal goals and objective Ensures that contractual requirement for the engagement are met. Effectively Manages expansion of the engagement Ensures seamless communication and interaction with the all internal & external stakeholders including the client. Acts as a contact and escalation point for all operational complaints and escalations Manages the whole operation with respect to people related matters, on the engagement level is responsible for retention and job satisfaction Is responsible for team members satisfaction, including welfare events and teambuilding s. Employee shall deal with sensitive/financial information of a client/internal Infosys processes Work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc Any Graduate 5 years of relevant work experience in managing complex service desk engagement and client interactions Strong English Speaking and Written Skills Previous exposure to multicultural working environment is an advantage Good people management and customer handling skills Analytical skills ITIL certification would be desirable 24/7 shift in core CS - Voice environment,
Keyskills :
javadeliverysalesenvironmentcode reviewservice deskteam buildingremote supportitil frameworkservice deliverysatisfactionanalytical skills