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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
* Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Leverage one s Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website customer service portal. Deliver a human-centered design to create customer journeys identify pain points and design solutions that deliver superior digital customer experience. Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design. Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Contentsquare Smartlook Glassbox etc. Hands-on experience on design tools like Sketch Figma Zeplin Invision Adobe XD and the likes is a must. Create customer journeys maps basis the user behaviour analysis customer segments and personas. Conduct usability testing of customer journeys with a tools like UsabiltyHub UserZoom and objectively evaluate and refine the concepts of UIUX based on the output of the test. Own and deliver the KPIs for a zero-error environment increased journey completion rate and high NPS. Work with cross-functional teams to directly influence customer roadmaps that deliver best-in-class digital experiences. Build a partner ecosystem to deliver the CX objectives for the company. Continuously assess customer experience trends and market landscape to generate most up-to-date insights findings and the best customer-centric UIUX practices across platforms. Ideate and build a comprehensive library of interactive prototypes to define the micro interactions and micro animations. , * Qualifications Qualifications & Work Experience 3+ years of related experience with a bachelor s or master s degree in UI/UX Design, Interaction Design, Customer Experience Design, or a related field Expert understanding of user experience and user-centered design approaches Detail-orientation with experience and will to continuously learn, adapt and evolve Creating and measuring the success and impact of your CX designs Hands-on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must. Knowledge of digital experience analytics platforms like Contentsquare, Smartlook, Glassbox etc. is a must Knowledge of testing tools like UsabiltyHub, UserZoom would be a plus Experienced in designing responsive websites as well as mobile apps Understanding of iOS and Android design guidelines Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems. Excellent communication skills to be able to present their work and ideas to the leadership team.
Keyskills :
bankingfinancefilingmiscustomer experience designtesting toolsuser experiencecustomer serviceusability testingcustomer journeysdesign guidelinesexperience designconsumer behaviourinteraction designnbfc