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Unit Manager - Payments - Ops & Service/Senior Unit Manager - Payments - Ops & Service

3.00 to 4.00 Years   Pune   17 Jul, 2023
Bajaj Finserv Lending Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    * Duties and Responsibilities - 1. Partner ManagementCo-ordinate with Worldline operations EDC and SB and deliver on resolving Service Queries/Requests/Complaints.Keeping track of closed and open tickets for installations de-installations swapping parameter change complaint calls etc.Ensuring the SLA adherence as per agreementInvoice managementTraining on product and processEnsure Quality adherence and work on Quality Performance management with focus on Outliers and Defect reductions.2. Automations3. Operational Governance - Process ReviewsWork towards operational efficiencyCost efficiency to meet AOP budget guidelinesSOP for relevant processesPresent reviews on weekly/monthly basis to review performance identify challenges faced and provide resolution support.* Major Challenges - Owing to the dynamic nature of business getting professionally trained/ experienced talent with background of Payment/Banking industry is critical to drive success of the project.* Key Decisions / Dimensions - Following decisions are taken by the role:Decisions regarding Partner Performance and Governance.Process changes and improvements and Automations in discussion with senior management., * a) QualificationsGraduation & MBAb) Work ExperienceMinimum 3-4 years of experience in EDC Service Operations of Payment/Banking Industry.Should have industry knowledge depth and fitment to culture.Experience in managing vendors and Queries/Requests/Complaints, preferably of Device/inventory related.Knowledge of latest technologies in Payment Industry.Sound understanding of business processes.

Keyskills :
bankingfinancefilingmiscost efficiencyquality adherenceservice operationspartner managementperformance managementoperational efficiencyslasopaopedcsoundvendorsreviewstrainingbusiness

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