Urgent need for Product Support Representative Senior

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team We provide support to various clients using Aligne and XDM Products in Cross Asset Trading and Risk domain. Aligne provides a seamless end-to-end software solution for trading, risk/control, credit, fuels procurement, emissions compliance, back-office, and treasury/finance. A front-to-back trading system, Aligne streamlines and integrates the trading, risk management and operations of physical commodities and their associated financial instruments. The solution supports trading for energy commodities, weather, emissions, heat, fright, metals, FX and derivatives as well as handling scheduling and managing nominations. What you will be doing Provides in-depth product support to FIS clients by resolving incoming inquiries.Works on one or more projects independently with little or no supervision.Responds to customer product inquiries using support tools like online portal or telephone, in written email or chat sessions.Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.Troubleshoots problems with software applications and recommends corrective action.Documents customer information and recurring technical issues to support product quality programs and product development.Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client centric activities.Collaborating with other teams to automate the manual procedures (Dev, QA and other Product Management teams) Working with production team to help them resolve production issues.Manage customer escalations with highly technical support requests from enterprise customers via the telephone and email.Maintain a high level of customer satisfaction. What you bring: Knowledge / ExperienceAround 5 to 7 years of experience in Product support (L2 & L3) in Java applicationsSkillsDatabase-SQL, PL/SQL, Xml,Application Severs - knowledge of Jboss & Jetty Server, WebLogic.OS - Windows, LinuxBasic knowledge of Oracle BI Publisher. Advantage programming and ScriptingQualifications
• Bachelor s Degree in Computer Science and Engineering or related field or the equivalent combination of education, training, or work experience.
Competencies
• Fluent in English
• Excellent communicator ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail track record of authoring high quality documentation
• Organized approach manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team
• Ready to work in all shift - 24 x7 Rotational basis.
What we offer you
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor s 500 Index.FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
product qualityrisk managementfortune 500oracle biback officetrading systemcomputer scienceproduct support