We Recruit for -Senior Head - Debt Management Services - Rural

Job Description

* Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job.) 1. Debt Management Services strategy Develop and implement operating plan for the year and long-term strategy through AOP and LRP by aligning to the business direction to deliver on various bucket consumer product Debt Management Service targets Assess the AOP targets growth prospects and forecasted budget of businesses to decide the total manpower requirements and at different locations Prepare the overall budgeting for the vertical including manpower incentive and operating to share with finance team Interface with HR on capability building and training programs for employees for effective performance 2. Cost optimization Devise mechanism to enable optimization of costs through Debt Management Service of penal interest so to drive zero cost model such that penal interest is greater than total expenses (expenses is payment to Debt Management Service agencies plus incentives to FOS) Segregate the delinquent customers in different groups based on frequency of bounce times to assess the likeliness of repayment and assign appropriate resources for the same (like assigning case to call center for 1st time bounce or delinquent and harder cases to flow direct on field) which ultimately will save time and cost. Segregating portfolio into diff pocket as high Risk/ medium Risk/ Low risk and then pay accordingly to efforts required not one standard payout for all this helps us in cost optimization. 3. Functional review Monitor and review operational metrics like bucket-wise flow rates run rates with respect to assigned targets daily for all three verticals to ensure adherence to Debt Management Service targets Conduct a separate review call with concerned national managers and subordinates if targets are missed to understand the issue and suggest corrective actions Visit troubled markets to understand the ground level issues in detail and cover all the territories per quarter Present the metrics monthly to senior management and incorporate the feedback to align expectations and seek course correction required if any Monitor the efficiency and manpower strength in areas deteriorating in Debt Management Service trends (as per COE data) to take preventive actions like increasing/decreasing Debt Management Services officers in a geography proactively Design the incentive structures (monetary and non-monetary) for the team to encourage and motivate them for providing better flow rates. Interact with risk team/COE to analyze risk metrics of business performance in all especially troubled markets to analyze its impact on Debt Management Services (map the Debt Management Service buckets performance accordingly) 4. Stakeholder management Interface with business counterparts (both internal and external if any) on issue resolution process improvements training needs etc. to ensure alignment and providing better service * Duties and Responsibilities - 1. Debt Management Services strategy Develop and implement operating plan for the year and long-term strategy through AOP and LRP by aligning to the business direction to deliver on various bucket consumer product Debt Management Service targets Assess the AOP targets growth prospects and forecasted budget of businesses to decide the total manpower requirements and at different locations Prepare the overall budgeting for the vertical including manpower incentive and operating to share with finance team Interface with HR on capability building and training programs for employees for effective performance 2. Cost optimization Devise mechanism to enable optimization of costs through Debt Management Service of penal interest so to drive zero cost model such that penal interest is greater than total expenses (expenses is payment to Debt Management Service agencies plus incentives to FOS) Segregate the delinquent customers in different groups based on frequency of bounce times to assess the likeliness of repayment and assign appropriate resources for the same (like assigning case to call center for 1st time bounce or delinquent and harder cases to flow direct on field) which ultimately will save time and cost. Segregating portfolio into diff pocket as high Risk/ medium Risk/ Low risk and then pay accordingly to efforts required not one standard payout for all this helps us in cost optimization. 3. Functional review Monitor and review operational metrics like bucket-wise flow rates run rates with respect to assigned targets daily for all three verticals to ensure adherence to Debt Management Service targets Conduct a separate review call with concerned national managers and subordinates if targets are missed to understand the issue and suggest corrective actions Visit troubled markets to understand the ground level issues in detail and cover all the territories per quarter Present the metrics monthly to senior management and incorporate the feedback to align expectations and seek course correction required if any Monitor the efficiency and manpower strength in areas deteriorating in Debt Management Service trends (as per COE data) to take preventive actions like increasing/decreasing Debt Management Services officers in a geography proactively Design the incentive structures (monetary and non-monetary) for the team to encourage and motivate them for providing better flow rates. Interact with risk team/COE to analyze risk metrics of business performance in all especially troubled markets to analyze its impact on Debt Management Services (map the Debt Management Service buckets performance accordingly) 4. Stakeholder management Interface with business counterparts (both internal and external if any) on issue resolution process improvements training needs etc. to ensure alignment and providing better service Liaise with Debt Management Services COE to oversee the vendor (Debt Management Service agencies)onboardig * Duties and Responsibilities - 4. Stakeholder management Interface with business counterparts (both internal and external if any) on issue resolution process improvements training needs etc. to ensure alignment and providing better service Liaise with Debt Management Services COE to oversee the vendor (Debt Management Service agencies) onboarding and submission of required documents to manage vendor payouts and take actions (e.g. black-listing any vendor) in case of any issues 5. Compliances Review the documentation pertaining to Debt Management Services and audit reports to identify issues and take necessary actions to address the issues identified (like issue compliances memos terminate an employee etc.) Meet with vendors during branch visits to different locations to discuss compliance and regulatory aspects 6. Team development Monitor the development of new joiners by checking the training progress completion of modules etc. Design a feedback mechanism along with HR for employees to understand their queries by creating a survey Participate in staffing and recruitment process to identify the right talent at senior positions within the function Establish individual performance expectations and regularly review individual performance of the team Identify and create development opportunities training induction sessions for team members to enhance functional knowledge Engage in rewards & recognition activities while visit to specific territories Review various factors (like payouts Debt Management Service amounts incentives given to FOS cost of living in a city) to ensure alignment of incentive design with desired targets achievement of higher incentives by employees and retention of desired manpower * Duties and Responsibilities - 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job.) Manage Debt Management Services portfolio in very dynamic and high sales growth environment therefore projections and resource allocations must be accurate to deliver on metrics Attrition is high as agents keep moving between firms System integration issues between firm and vendors/partners as due IT security policies. Budgetary constraints from finance team in terms of hiring extra manpower, * a) Qualifications Post Graduate Masters in Business Administration(preferred) b) Work Experience Minimum 10 years of work experience Minimum of 8 years of experience in managing unsecured lending Debt Management Services is a must Knowledge of vendor management

Keyskills :
sales growthteam developmentaudit reportstraining needsrisk metricsissue resolutiondebt managementit security