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Business Enhancement Unit-Tele Sales Officer

1.00 to 6.00 Years   Ranchi   05 Jul, 2023
Skywings Advisors Private Limited
Job LocationRanchi
EducationNot Mentioned
SalaryRs 1.0 - 2.5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Please find the JD details:
    • Process Management:
    • Follow the process & adhere to the guidelines of the Channel.
    • Code of Conduct and other compliances to be followed strictly as downloaded during trainings and at regular team meetings.
    • Adhering to the required system login & Dialer hygiene parameters (TOS / Wrap / Talk time)forthe day / month.
    • Maintain Call &businessProductivity.
    • Ensure adherence to Callinformation management guidelines to eliminate / minimize customer complaints related to misinformation / misrepresentation.
    • Adhere to thebusinessperformanceinterms of call coverage, database and lead management, appointments fixed,businessinhand, logins, disbursements, hygiene parameters -complaints and sourcing mix
    • Target v/s Achievement:
    • The prime KRA is to meet thebusinesstargets setforthe Month / Year and maintain productivity benchmarks.
    • identify the right productforcustomers and ensuresalesclosure.
    • Quality Management:
    • Understanding the exact customers needs & selling the right product to the customer.
    • Effectiveinteraction / communication to be done with customer.
    • Ensure proper tagging & dispositions of leads & database called on Dialer systems.
    • TeleSalesOfficerto work on the feedback shared by the supervisor / training & quality manager on the quality of appointment fixed & communication with customers.
    • Cross sell different banks products to the customer as per the requirement.
    • Ensure adherence to the processes laid downforcall management, lead management, database management and customer management.
    • Attend the Product, soft skills, process training programs and refreshers through SCC & product teams.

Keyskills :
casa salesbanking salestele salescross sellingfield worksalescasafield salestele

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