Hiring for a leading bank _Branch Manager

Job Description

Job DescriptionResponsible for managing business of the branch and supervise service to all bank customers i.e. RL, Wealth, Credit Card Corporate Banking & SME. * Ownership of P & L of the branch along with number targets for the branch. * Responsible for guiding and mentoring branch staff (sales and service) for enhancing productivity and flawless customer service. * Daily morning huddle with branch staff with agenda as mentioned below : o Business of the previous day and key achievements of the previous day. o Discussion on any new process /Product/Service or changes in process and check awareness level of branch staff for sales and service related process. o Update on ongoing contest and action plan to improve performance in the contest. o Appreciate and recognize key achiever of the day and key achievement can be either in sales or service or both. o Any unusual event at the branch or bank and learning/ precautions at the branch. * Liaison with various departments like Training, BCU, Clearing, CPC, Compliance, Trade Services and various support functions of the bank for seamless business of the branch. * Closely track business pipelines of ROs, BRMs and BBRMs across various products and ensure that pipelines are in line with business target of the branch through the KISSS System/SIEBEL CRM. * Closely track Welcome Call quality and random check of customer profile sheet of newly acquired customers before being processed for account opening. * Closely track all customer engagement initiative and ensure flawless execution of task assigned to branch team. * Reviews with sales manager-Quality and quantity of acquisition and ensuring OASIS functions seamlessly at the branch. * Tracking SOPs/Training of ROs, BRMs, and BBRMs and providing valuable inputs for scoring better SOP scores. * Fortnightly check of BRM and BBRM file containing customer profile sheet and risk profiler and ensuring that each and every customer mapped to these roles are profiled properly. * Regular calls ( at least 20 calls per week ) with BRMs , BBRMs ,Sales Team and ROs and meet existing key clients and potential key prospects being followed by BRMs, BBRMs ,Sales Team and ROs . * Closely track branch rating and continuously work on areas for improving scores for branch rating.

Keyskills :
salestrade servicesoasisbrmswealthbankingbusinesscall qualitycustomer engagementreviewsroscreditcpcsopriskagendaprofilercorporate bankingcorporate liaisontraining