Spa Supervisor

Job Description

Responsibilities for spa supervisorAnswering phones, booking appointments, checking guests in and out of the facility and completing all shift reports and paperwork Responsible for operational duties related to spa retail Train Spa staff by making sure staff has knowledge of product on the floor, coordinating with vendors/designers who can provide training and sales support, and coordinate with buying team to provide support in this area Merchandising and maintenance of neat and orderly retail displays Coordination of vendor set up, purchasing, and receiving as it pertains to the retail operation Sourcing Product when applicable Coordinating with buying team by provide sales information and guest feedback and partnering with buyers on trunk shows, promotions or sales contests for staff Implementing new procedures for Spa Coordinators and Spa Attendants in order to improve productivity and service delivery in regards to the retail operation Monitoring Spa Coordinator and Spa Attendant performance and providing feedback Monitoring the guest areas of spa to ensure that the front desk, spa lounge, locker areas, and fitness facilities are at all times neat, orderly, and well stocked.Completing as-needed special tasks deemed necessary by Spa Management in a timely manner The ability to help in the process of interviewing and selecting job applicants supervise, discipline and give performance evaluations for your departments employees The ability to schedule staff and complete payroll records in accordance with budgeted guidelines The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to standards to ensure for smooth operation Work daily shifts in the Spa Front Desk, Spa Concierge and/or Spa Reservations Ensure the overall smooth daily operation of the guest check in process at the Spa Front Desk and total overall guest experience Develop, abide by and enforce standard operating procedures for Spa Front Desk, Spa Reservation and Spa Concierge staff Leadership of all Spa Experience Coordinators Maintain Spa cleanliness and organization in the front and back of house by reporting to appropriate persons on a timely basis Assist in the development of weekly schedules for the Spa Experience Coordinators, (Spa Reservations, Spa Concierge and Spa Front Desk staffing.)Assist with handling payroll duties with accuracy adhering to timelinesAs a Spa Supervisor, you will assist the Spa Manager in overseeingResponsible for overseeing the proper training, implementation, and set up for all spa front of house guest areasMust provide assistance as the spa opens and continue to support the service staff once the spa is in operationWill work to maintain excellent guest and vendor relationships for the spa and will uphold brand standards for services, products, protocols, and front of house staff supportThey will also be responsible for ongoing training, support of linen and product inventory,and control procedures, quality control, site inspections, and future development according to the The Spa Standard Operating ProceduresSupport in the hiring, training and managing of front of house staff to be accountable for their actions and to be conversant in the business objectivesMonitor activities and issues daily and shift by shiftThe effective Spa Areas Supervisor will resolve guest challenges with helpful solutions and a bit of imagination, while being mindful of delivering consistent service.Analyze the invoicing process to make it easier for staff to generate accurate invoicesImprove current procedures to make them more efficient for staff and departments across campusOversee and recommend improvements to the billing process for amounts due on all non-LOC awardsProvide regular reporting and analysis to CCO management on the status of unbilled expenses, aging of invoices, collections efforts, and overall unit performanceEstablish benchmarks/metrics by different payment types through the collection and analysis of aging and various reportsReview and assist staff to review contracts and agreements for billing terms, billing and payment schedules, special billing requirements, compliance issues and assures that bills are prepared in compliance with contract budget, cost requirements and restrictionsWork with staff to maintain minimum balances in Accounts Receivables less than 150 days and Uniblled AR (UAR) account codesMonitor the progress of projects with non-standard payment typesAnalyze delinquent payments and discrepancies

Keyskills :
payrollspa managementmonitoring servicesguest satisfactionsupervisory skills