Senior Analyst - Customer Engagement and Journey Analytics

2.00 to 7.00 Years All India 24 May, 2023

Job Location	All India
Education	Not Mentioned
Salary	Rs 5 - 10 Lakh/Yr
Industry	Banking / Financial Services
Functional Area	Operations Management / Process Analysis
EmploymentType	Full-time

Job Description

Permanent Work from HomeRole Summary/Purpose: Senior Analyst, Customer Engagement and Journey Analytics will be part of Decision Management Growth in India Analytics Hub. The candidate will be responsible for data integration and analysis including developing journey maps and providing analytical insights for strategic initiatives around customer journeys. The candidate will report up to Manager, Customer Engagement and Journey Analytics and partner with Customer Experience Strategy and Journey Design team to provide journey insights of customer behaviors and linkages to key performance indicators.Essential Functions / Responsibilities: Lead and deliver all aspects of experience analytics projects as needed Collaborate with other teams and processes as required Conduct descriptive analytics including sentiment analysis and statistical techniques Develop predictive strategies and statistical modeling based on business requirements & objectives Analyze all aspects of the operations experience, including but not limited to, customer experience, key contact drivers and servicing performance Identify, prioritize and communicate key insights that are actionable and measurable Present results and approach to key stakeholders and partners in the US Proactively manage efforts to maintain stakeholder satisfaction, and quantify project benefits delivered Ensure all analysis supports appropriate Operations investment decisions and optimizes Operational expenses. Adhere to all analytic standards and support all Operational analytic strategies Develop and support Best-in-class analytic solutions/algorithms using various analytical tools like SAS, R, Python, etcQualifications / Requirements: Bachelors Degree in Statistics, Mathematics, Operations Research, Econometrics or MBA or Engineering graduatesMinimum 2+ Years of working experience in Analytics domainexperience of 1+ years in SAS or Python or R which is mandatory Strong written/oral communication skills Relevant working experience in the financial, banking or credit card industry Proven ability to deliver Analytical solutions for Business problems

Keyskills :
sassql

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