Customer Engineer

Job Description

Support for Mission Critical (SfMC) is a team delivering dedicated support to Microsoft s top tier customers using Microsoft technology to build true Mission Critical applications to run their business. These Mission Critical customers are technically savvy and have good expertise in Microsoft technologies they use. The kinds of customers we deal with are companies building the banking backbones, stock exchanges and large government entities.Within the SfMC team, we support multiple technologies and multiple products being used by our customers via a single team. We are building a dedicated team with diversified skill set so we can deliver an excelled support experience to our customers, all under one roof. Engineers on our team usually come with a depth of experience in one or two technologies. Within SfMC, you will have that opportunity, to expand your skill set, learn new technologies and grow your leadership in the technology you excel at, all without being isolated into a particular feature of a particular product. You will deal with high profile customers directly under the radar of executive management and may occasionally get an email or two from them directly!

• Develop an understanding of both business objectives and solution environment to build a strategy that helps Microsoft Mission Critical customers to achieve higher performance and uptime.
• Guide Microsoft Mission Critical customers IT team through implementing the detailed, prescriptive plan that helps prevent issues before they occur.
• Proactively identify trends and issues to reduce incidents and increase service availability of Microsoft Mission Critical solutions
• Review and advice on customers projects such as deployment, migration, performance tuning, scalability, availability, disaster recovery, and upgrades
• Support a wide variety of issues, including reactive and proactive on-site support services, critical situations, and other high-priority issues.
• Communicate with customers (verbal or written correspondence) regarding technically complex issues about Microsoft products and manage relationships with those customers.
• Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
• Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third-party vendors.
• Working in a team environment to collaborate and/or lead efforts from resolving customer issues to helping define long term strategic goals.
• Daily interaction with other engineers to provide technical action plans or take ownership of challenging issues. (EE, SE, Dev. etc.)
• Create technical content including Knowledge Base articles, whitepapers, training documents, etc.
• May act as technical focal point in cooperative relationships with other companies
• Ability to handle Critical Situations in technically challenging and politically hot circumstances.
• Available to work critical cases on a 24x7 basis or through an on-call model.
• Available to travel to a customer s site under short notice and work remotely.
• Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

, Basic Qualifications:

• 5+ years of experience with SQL Server 2008/2012/2014/2016/2017/2019 products
• Experience in Azure architecture, design, Azure IaaS, Azure SQL Database, Azure SQL Managed Instance, High Availability, service resilience and distributed systems
• Be able to travel on short notice (up to 25%).
• Ability to work or be on call during various shifts including weekends and deep nights. (24x7).
• Possess a passion for continuous learning, strong problem-solving skills, critical thinking, and good judgement.
• Ability to apply product & technology knowledge to improve Microsoft products and the customer experience.

Key Skills & Knowledge & Experience:

• 5+ years of experience with SQL Server
• Experience with DBA, design, Implementation, DB Analysis, SQL performance tuning and optimization on large OLTP/OLAP systems.
• Experience with High Availability/Disaster Recovery solutions such as Failover Clustering, Database Mirroring, Always On, Availability Groups, and Replication etc.
• Strong troubleshooting skill set in SQL Server including, but not limited to performance tuning, optimization, and security models.
• Strong knowledge of SQL Server Internals and ability to debug a plus
• Experience in Azure architecture, design, Azure IaaS, Azure SQL Database, Azure SQL Managed Instance, High Availability, service resilience and distributed systems
• Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code
• Solid understanding of client/server, networking, and Internet technologies fundamentals.
• Understanding of n-tier solutions
• Works well in a team environment. Strong problem-solving skills.
• Good Communication Skills in international environment - Spoken and written English
• Excellent demonstrated customer service skills.
• Effective learning skills. Desired background in Technical Training.
• Able to work well under pressure and meet commitments.
• Presentation skills with a high degree of comfort with both large and small audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keyskills :
lansql databasefocal pointdatabase mirroringtroubleshootingperformance tuningdisaster recoverysupport servicesnetworkingswitchessql servermission criticalmicrosoft productsdistributed systemswindows