Technical support

0.00 to 2.00 Years Bangalore, Chennai, Noida 25 Nov, 2021

Job Location	Bangalore, Chennai, Noida
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Network / System Administration,Technical Support / Helpdesk
EmploymentType	Full-time

Job Description

Greetings from DXC TECHNOLOGY (Merger of CSC & HP Enterprise)DXC is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. Job DescriptionROLE: Technical Support Engineer L1Profile:

Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
Take calls from Global customers and initiate the right response to them, positively and professionally
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
Willing to work in night shifts; Excellent written & spoken communication skills

Responsibilities

Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to Policies & Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright and trademark legislation
Accomplish other duties as required
High Technical skill sets & Hands on technical support experience
Super user of Microsoft Office

Industry: IT Services & Consulting Functional Area: IT & Information Security Role Category: IT SupportRole: IT Support - OtherEmployment Type: Full Time, Permanent , Greetings from DXC TECHNOLOGY (Merger of CSC & HP Enterprise)DXC is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. Job DescriptionROLE: Technical Support Engineer L1Profile:

Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
Take calls from Global customers and initiate the right response to them, positively and professionally
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
Willing to work in night shifts; Excellent written & spoken communication skills

Responsibilities

Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to Policies & Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright and trademark legislation
Accomplish other duties as required
High Technical skill sets & Hands on technical support experience
Super user of Microsoft Office

Industry: IT Services & Consulting Functional Area: IT & Information Security Role Category: IT SupportRole: IT Support - OtherEmployment Type: Full Time, Permanent ,

Keyskills :
super usersecuritycsccopyrighttrademarktechnical supportit servicessensitive informationit supporthardwarehelping clientslicensinginformation securitybusinessenterprise services

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