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Zendesk Admin

1.00 to 6.00 Years   Bangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City, Delhi   25 Nov, 2021
EDU ANGELS INDIA PRIVATE LIMITED
Job LocationBangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City, Delhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaEmbedded / System Software
EmploymentTypeFull-time

Job Description

Roles & Responsibilities:.

  • Maintain an expert-level understanding of ALL Zendesk enhancements, changes, and releases (roadmap) and how they will impact the current and future BOS operations.
  • Maintain control of access rights, security settings, and user privileges within Zendesk. Monitor performance of rules, triggers, and workflows within the Zendesk.
  • Work with subject-matter experts within the BOS team to create efficient business process design and framework support within Zendesk and identify opportunities to refine and continuously improve.
  • Take ownership of issues and requests that come in through the BOS Support by triaging, prioritizing, and assigning tasks to ensure timely resolution.
  • Develop App for Zendesk as per the business requirements.
  • Deliver same version standard calendars within 24 48 hours of the request received.
  • Create and maintain Zendesk dashboards and reports as per the business needs.
  • Ensure to redact customer-specific documents shared via Zendesk and proactively work with managers to drive the compliance of sharing documents via secure file share.
  • Always ensure the customer point of contact and customer environment access logs are up-to-date and ensure the intranet is updated with the required information.
  • Maintain excellent communication across all stakeholders, be responsive to them, and provide appropriate training to the team members.
  • Identify and troubleshoot any Zendesk performance issues and demonstrate an ability to drive successful resolutions.
Skillsets and requirements:
  • Minimum 1+ years of experience working on Zendesk applications.
  • Experience in Integration, implementation. modifications in Zendesk.
  • Exposure in HTML/ CSS3/ Java script
Roles & Responsibilities:.
  • Maintain an expert-level understanding of ALL Zendesk enhancements, changes, and releases (roadmap) and how they will impact the current and future BOS operations.
  • Maintain control of access rights, security settings, and user privileges within Zendesk. Monitor performance of rules, triggers, and workflows within the Zendesk.
  • Work with subject-matter experts within the BOS team to create efficient business process design and framework support within Zendesk and identify opportunities to refine and continuously improve.
  • Take ownership of issues and requests that come in through the BOS Support by triaging, prioritizing, and assigning tasks to ensure timely resolution.
  • Develop App for Zendesk as per the business requirements.
  • Deliver same version standard calendars within 24 48 hours of the request received.
  • Create and maintain Zendesk dashboards and reports as per the business needs.
  • Ensure to redact customer-specific documents shared via Zendesk and proactively work with managers to drive the compliance of sharing documents via secure file share.
  • Always ensure the customer point of contact and customer environment access logs are up-to-date and ensure the intranet is updated with the required information.
  • Maintain excellent communication across all stakeholders, be responsive to them, and provide appropriate training to the team members.
  • Identify and troubleshoot any Zendesk performance issues and demonstrate an ability to drive successful resolutions.
Skillsets and requirements:
  • Minimum 1+ years of experience working on Zendesk applications.
  • Experience in Integration, implementation. modifications in Zendesk.
  • Exposure in HTML/ CSS3/ Java script

Keyskills :
compliancebusiness process designownershipdesignintegrationenhancementsrightszendeskprocess designperformanceaccesssecuritybusinesscalendarsrebuildscontroltrainingjava

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