ITAM Product Owner

Job Description

Role Responsibilities This role is to define, establish Technology Lifecycle mgmt. process for the Bank including Product lifecycle, IT Asset (HAM/SAM) mgmt., Configuration management, License mgmt. & Obsolescence mgmt. sub-processes. This requires wider knowledge and expertise on the IT Service mgmt. processes and tools like Servicenow. ResponsibilitiesAssist Chief Product Owner to.Establish and own roadmap, define releases, manage priorities for build and release as part of the Demand lifecycle for Technology Product lifecycle, IT Asset (Hardware / Software) management, License and Obsolescence management. .Engage with key stakeholders to create successful outcomes as a product owner for the Servicenow product / asset management. .Analyse business requirements through process analysis, solution design , architecture and workflow analysis. The role has to manage and prioritize technical requirements from Business. .Liaise between the Business and the delivery functions to ensure that these technical requirements are solutionized and implemented..Manage the funding within prescribed limits and also plan for future budgetary requirements thru strategic roadmap of the product.Manage the product functionality through upgrades and ensure product lineage is maintained.Ensure control requirements from regulatory / security / data privacy perspective is upheld with highest standardsStrategy

• Act as a SME for ServiceNow ITOM (Product lifecycle /HAM / SAM / APM) product suite and Foundation data management and its integrations
• Liaise between business and technical chapters/CoE to ensure a mutual understanding of process and application.
• Work in close coordination with the Product lifecycle mgmt., IT Asset mgmt., License and Obsolescence mgmt. and Architecture teams to manage their requirements and deliver successful outcomes
• Oversee the key data elements that are needed to onboard a service onto the data model, socialized across T&I and managed.
• The role will manage the onboarding journey for the Service owners to Product and Asset lifecycle ensuring the adoption of the tool by various stakeholders

BusinessClick here to enter text. The resource to be hired would act on behalf of Chief Product Owner to manage the demand and release lifecycle for ServiceNow IT Asset and Product lifecycle mgmt product suite. They would liaise between business and technical chapters to ensure a mutual understanding of processes and application, product lifecycle / roadmap and have a clear view of business needs/value creation. Analyse business requirements through process analysis, solution design and architecture and workflow analysis. The role has to manage and prioritize technical requirements from Business. They also mediate between the Business and the solution architects, delivery teams to ensure that these technical requirements are solutionized and implemented.ProcessesUnderstanding of the IT Asset Management Controls, Standards and Processes and lineage amongst Product Asset and Config Item. Understanding of the key stakeholder requirements from IT Asset HAM/SAM, Configuration mgmt., Product lifecycle mgmt., License mgmt. and Obsolescence mgmt..People & Talent.Excellent analytical skills, communication, collaboration skills.15+ years of IT industry experience, preferably with 5 years experience in designing/managing ServiceNow ITSM products including IT asset and configuration management, solution and implementation

• Demonstrated experience in collaborating with multiple teams and facilitating brainstorming sessions to arrive at a solution
• Experience working in and delivering product or services in an agile environment
• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
• Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with solution architects and design engineers
• Comfortable working with ambiguity, resolve complex issues
• Familiar with agile working models, able to create user stories, prioritize backlogs, plan releases

Risk Management.Collaborate with first and second line of Risk personal and help identify and document key risks for the process.Support the management of the process professionally and efficiently, closely tracking timeline commitments for provision of information and action plans, and for validation of actions taken..Drive the adoption of lessons learnt driving consistency and efficiency and help improve process efficiency.Governance.Ensure demands are processed in a timely manner .Represent in demand cadence forums and stakeholder meetings.Provide timely updates for Refinement forums and ensure Blockers/impediments are escalatedRegulatory & Business Conduct

• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the ET - IT Servicemanagement to achieve the outcomes set out in the Banks Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders..Service Owners across Enterprise Technology & TTO.Domain Chief Architects.Obsolescence Management.License Management.Asset Owners.TTO Refinement Forum.Technology Governance, Risk and Control Our Ideal Candidate .15+ Years of overall experience with at least 5+ years in Servicenow ITOM platform.Bachelors degree (Management, IT, Computer Science)..Knowledge on implementing ServiceNow modules is an added advantage.Understanding of the IT Asset Management Controls, Standards and Processes and lineage amongst Product Asset and Config Item. Understanding of the key stakeholder requirements from IT Asset HAM/SAM, Configuration mgmt., Product lifecycle mgmt., License mgmt. and Obsolescence mgmt.. .Excellent organisation and leadership skills with ability to manage multiple deadlines and effectively prioritise..Proven ability to lead highly complex, global, pan-bank, multi-year programmes by driving collaboration and participation..Extensive change and programme management experience, ideally gained in the financial industry..Ability to foster positive relationships with internal and external stakeholders at appropriate level ensuring open cooperative environment. Be a Team player..Technical qualifications preferredoServiceNow Fundamentals,CSDM , ITSM/ITOM presales/micro-certificationsoCIS HAM / SAM / Discovery / Service mapping / Event mgmt. / Performance analytics oITIL ExpertoITIL Practitioner - Service transition oCOBIT, IT4IT, Lean IT (optional)oScrum certified / Agile Foundation (optional)ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS.

• Application Delivery Process Advanced
• Prototyping Core
• Release Management Core
• Requirements Analysis Expert
• Data Architecture Core
• Software Product Business Knowledge Expert
• Software Product Technical Knowledge Expert
• System and Technology Integration Core

About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellBe better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locationsTime-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimumFlexible working options based around home and office locations, with flexible working patternsProactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learningBeing part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website

Keyskills :
It Service ManagementServicenowItilSolution DesignLicense ManagementIt Asset ManagementConfiguration ManagementAgileScrumArchitectureProduct ManagementObsolescence ManagementRisk Managementworkflow analysisCobitlean it