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| Job Location | Bengaluru / Bangalore,India |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT / Computers - Software |
| Functional Area | software |
| EmploymentType | Full-time |
Customer Success Manager (CSM)- Night Shift (6.30 PM -3.30 AM IST) Role & Responsibilities Customer Experience . Connecting with the customers key stakeholders during the implementation phase. . Initiating a nurturing cadence depending upon the size and complexity of the customer. . Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers business needs . Advising the customer on OGL product best practices, OGL product roadmap and release guidance. . Acting as the Trusted Advisor when aligning the customer with the Sales team. . Conduct business reviews with clients as required Business Management . Ensure customers continues/renews our Learning Subscriptions. . Creating procedures that continuously improve the OGL customer experience. . Provide forecasts on likely future customer utilization and renewals of Cloud contracts. . Identify replenishment and renewal risks and collaborate with internal teams to remediate and ensure ongoing replenishment . Partner with internal stakeholders to align activities with the customers business case and strategy . Development of reference accounts . Identifying product expansion and up sell opportunities. Preferred Qualifications . Minimum of 3 years of customer success, consulting, or software sales experience. . Customer facing experience within a SaaS environment. . Knowledge of the OGL product or similar Digital Adoption Platforms. . Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail. . Experience with building, analyzing and interpreting customer data to influence stakeholder decisions. . Ability to interact with enterprise customer teams at various levels of technical and non-technical depth. . Experience providing insights, building relationships with, and driving value to C-Level. . Experience working with cross-functional teams (Marketing, Product, Sales, Support, Revenue Ops) . Strong executive communication skills and presence. . Strong negotiating skills. . Bachelors degree and/or equivalent years of experience.
Keyskills :
software salesSaasCustomer Successdigital adoption platformscustomer dataNegotiating SkillsConsultingexecutive communicationcross-functional teamsc-level