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Sales Analyst 2|INR

5.00 to 7.00 Years   Bengaluru / Bangalore,India   25 Jun, 2023
Varite India Private Limited
Job LocationBengaluru / Bangalore,India
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT / Computers - Software
Functional AreaSales
EmploymentTypeFull-time

Job Description

Description:Job Title: Sales Analyst 2, Global Partner Program ManagementPrimary Function

  • You are part of the WW Partner Program Management organization, chartered with implementing standard systems, processes, and reporting in support of Clients Worldwide Partner Organization, our partner community, and our field sales organization.
  • We are seeking a very customer (internal and external) centric individual to work closely together with the WW Partner Program Management team.
  • You must have a proven track record of effectively dealing with partner/customers and cross functional team members in a fast-paced environment.
  • You will work closely with the WW Partner Program team members, and other Client constituents to support the Client partner and sales team and partner programs.
  • Your strong communication and organizational skills, attention to detail, ability to follow-up, and multi-tasking ability will be major keys to your success.
Job Role and Responsibility
  • Process timely onboarding of Client partners following the laid down business guidelines.
  • Process partner competency forms by validating partner training status.
  • Provide timely, accurate, and detailed responses to both internal and external customer inquiries via ServiceNow or email, in a professional manner and manage escalations as appropriate.
  • Create and manage full documentation of all workflow processes and change management training to implement new workflows.
  • Manage the engagement with stakeholders of partner connect and work towards improving the process.
  • Support the APAC Geo on incentive programs by calculating incentives, accruals, and consolidation of payment files.
  • Responsible for APAC partner compliance related to partner promotion/demotion and communication to APAC partners.
  • Provide timely, accurate, and detailed responses to both internal and external customer inquiries via ServiceNow or email, in a professional manner and manage escalations as appropriate.
  • Prepare and present reports/data providing insight into the progression and improvements of the owned processes.
  • Process partner competency forms by validating partner training status.
  • Assist with process documentation review and maintenance as needed for all processes.
  • Project Management for enhancement projects and monitor service requests with vendor.
  • Cross train the team and support and seek support on tasks with high volumes.
  • Work with various stakeholders to align operational processes with program goals and business requirements, e.g., work on assigned data standardization and cleansing tasks as needed.
Required Skills
  • 5+ years of experience in customer support on email or any customer experience management role
  • Bachelors degree is a must.
  • Exceptional communicator, both written and oral.
  • Strong MS Excel and Power Point skills and ability to learn systems/tools quickly with little or no guidance.
  • Highly trusted individual who maintains and expects high standards for self and team.
  • Comfortable working effectively with cross-functional teams and building necessary business relationships.
  • Prior user experience of ServiceNow, SAP, and Salesforce is a plus.
  • A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction.
  • Flexible working in shifts and extended working hours per business requirements.
  • Strong work ethic and sense of responsibility.

Keyskills :
Ms ExcelServicenowSAPSalesforcePower PointCustomer Supportcustomer experience managementEmail

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