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Enterprise Tech Support Engineer Telecom

1.00 to 6.00 Years   Chennai, Hyderabad   20 Jun, 2022
CSS Corp Pvt Ltd
Job LocationChennai, Hyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / HelpdeskGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job title: Enterprise Tech Support Engineer Telecom Eligibility: Any graduate can apply Experience: 1-6 years working in telecom domain as tech support Location: Chennai / Bengaluru / Hyderabad Number of Openings: 100+Technical Skills Required:
    • Good Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC.
    • Understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, DNS, Ping/Traceroute, DHCP, telnet, Routing.
    • Understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, SBC.
    • Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
    • Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
    • Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
    Job Responsibilities
    • Work/Troubleshoot all inbound interactions (Chat, email, Call) from customers.
    • Timely handoff (escalation) of cases that require technical assistance to NOC etc.
    • Manage backlog efficiently, with a focus on customer satisfaction and first call resolution.
    • Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, Sharing/upgrading tech, and product expertise.
    ,

Keyskills :
troubleshootingnetworkinglanoperating systemsswitchesosi modelcontact centerplayer activitiesvideo conferencingprocess improvementtechnical assistancecustomer satisfactionmacnoc

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