Siebel Support Consultant

Job Description

Siebel Support Consultant.DescriptionDXC Technology India is seeking great talent to join Siebel CRM development & Support group.The Siebel Development & Support group works on latest technologies to bring to life large digital transformations for our clients. We look for candidates who are digital natives and demonstrate dexterity in utilizing technology to solve real world problemsThe Siebel Support Consultant is an experienced multi-skilled professional, with hands on experience in Siebel Architecture with latest versions, development / Support experience on EIM, tools configuration, scripting(browser/server) and Siebel web tools especially workspaces and PL/SQL. He/she is a good team player, who is part of a team responsible for delivering end-to-end application development and L2 support services to customers.The main goal is to ensure DXC delivers application services and to continuously improve our maturity in processes and technology, resulting in best in class technology implementationResponsibilities
• Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team.
• Troubleshoot and fix PL/SQL and EIM Job failures, coordinate with application DBA and Siebel Admin team.
• Troubleshoot issues related to application configuration, Workflow, scripts, etc.,
• In case of incident with product quality issue, ensure PR is created and tagged against the incident before closing it.
• Perform UAT testing for projects owned by operations like new market adoption, LOV, ORG creations, LE creation, etc.,
• Prepare, present changes in change advisory board and own production implementation.
• Coordinate and manage discussions with L1, L3 team and business users.
• Effectively communicate with L1, L3 team and business users.
• Think creatively to solve the user problem with holistic and simple solution.
• Drive best practices within teams with respect to operations standards and guidelines.
• Ability to learn and adapt to new frameworks/technologies.
Desired Skills and Qualifications
• Should have strong knowledge on Siebel Architecture, Siebel Configuration, EIM, Workflows.
• Strong knowledge in PL-SQL, LINUX scripting and DevOps.
• Should have strong knowledge on troubleshooting and resolving incidents raised by business users and L1 Support.
• Good knowledge on troubleshooting and fixing job execution failures.
• Ability to analyse /root cause the various kind of logs such as crash files, EIM, enterprise, gateway and application logs
• Prior work experience in Siebel Support projects.
• Good communication skills.
Nice to have skills:
• Basic knowledge on Cloud Services
• Knowledge in ITIL, Agile methodologies
• Able to work independently and interact with business community, L3 team to come up with solutions.
About DXC TechnologyDXC Technology (NYSE: DXC) is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.Please NoteTo satisfy our contractual obligations with clients, the candidate will be required to pass standard Criminal Records checks. Additional background checks may be required by certain customers. You will also be required to agree to DXC s Confidentiality, Non-Solicitation, and Conflict of Interest Agreements.DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXCs commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.Industry: IT Services & Consulting Functional Area: Engineering - Software Role Category: Software DevelopmentRole: Software Development - OtherEmployment Type: Full Time, Permanent ,

Keyskills :
web toolsroot cause analysissapit servicesdocumentationsoftware developmentconsultingconflict of interest