Account Manager

Job Description

What you must know We are looking to hire a Customer success, product adoption, meet & exceed revenue targets, building & maintaining a rapport with customers (relationship building) person.Roles & responsibilities
• End 2 End Ownership of Accounts and ability to meet/exceed financial and unit sales goals.
• Provide inputs to the product/marketing on innovative ideas to increase brand recall and sales.
• Measure and analyze existing accounts for opportunities to improve the customer experience.
• Drive market analysis and provide recommendations for expansion within market segment.
• Ensure smooth onboarding of new customers.
• Have the obsession to drive a better customer experience through everything that we do here at Screen Magic by maintaining relationships with customers by regular interactions
• Thrive Together - be a team player. Work closely with cross-functional teams to ensure an exceptional customer experience.
• You should be familiar with modern productivity and analytical tools.
• Maintains professional and technical knowledge by organizing training & on-boarding sessions for clients.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth in-turn reduce churn.
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Engineering.
• Work with customers to ensure they are leveraging Product solutions effectively and finding value in our services.
What will qualify you for this role : Essential:
• International sales/ customer management experience.
• Good command over language & communication.
• Email writing skills.
• Team player
• Saas experience.
• Strategic thinking & pro-active approach.
• Handled large volume of clients
Desired:
• Experience in working with CRM s (Salesforce preferred).
• Hands-on experience with analytical tools like Tableau
Educational Qualifications:
• Mandatory: Any Degree
• Desired: MBA
What working at SMS Magic Offers At SMS Magic, people growth is parallel to company s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients.We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual.Plus, we offer
• The freedom and flexibility to handle your role in a way that s right for you
• Gain exposure to a dynamic and growing global business environment
• Exposure to innovative and cutting-edge technology and tools
• Scope to showcase one s analytical capabilities and make high impact contributions to Business teams
Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we ll make our ambition to be the World s best Messaging Partner a reality.About SMS Magic: Founded over 10 years, we ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises.Our commitment to every customer is, We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition .If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible.SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.Read mode about us at: www.sms-magic.com,

Keyskills :
market analysiscontact centershigher educationproduct adoptionfinancial servicesproduct managementcustomer management