Area Customer Care Manager

5.00 to 7.00 Years Delhi 27 Sep, 2023

Mahindra business & consulting services p ltd

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Manufacturing
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience 5 years and above Critical Experience Mahindra Leadership Competencies Innovation Led Transformation _Change catalyst Strategic Business Orientation_Business Perspective Innovation Led Transformation _Risk Taking with Responsibility Strategic Business Orientation_Anticipating and Leveraging Business Opportunities Result Orientation with Execution Excellence_Effective Project Management Strategic Business Orientation_Strategic Foresight Result Orientation with Execution Excellence_Passion for Quality Strategic Business Orientation_Global mind-set Result Orientation with Execution Excellence_Accountability for results Leadership through Sustainability_Strategize around,Sustainability Drivers Result Orientation with Execution Excellence_Agility with discipline Leadership through Sustainability_Frugal mind set Leveraging Human Capital_Exponential synergy Leadership through Sustainability_Stakeholder focus Leveraging Human Capital_Team development Leadership through Sustainability_Triple Bottom Line Sensitivity Leveraging Human Capital_Entrepreneurial engagement Customer Focus_Customer Sensitivity Leveraging Human Capital_Appreciating diversity Customer Focus_Customer Delight Weaving Passion and Energy at Work_Being Passionate about work Customer Focus_Service Orientation Weaving Passion and Energy at Work_Working without Barriers Innovation Led Transformation _Idea Orientation Weaving Passion and Energy at Work_Blending Fun with work Weaving Passion and Energy at Work_Learning from Failures System Generated Core Skills Customer Sensitivity Service Orientation Service Management System Generated Secondary Skills Consumer Focus Dealer Relationship Management Service Planning,

Keyskills :
computer hardwareftirsalesservice center operationschannel partnersequipment supplyservice processesservice supporthisvisitcampsbusinessstrategyoverhaulinventoryworkshopsleadership

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Area Customer Care Manager

Job Description

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