skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Associate Technology Solutions Specialist

1.00 to 3.00 Years   Delhi   22 Jun, 2022
BMC Software
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
    • Primary point of contact for impact situations and escalation for wider team engagement.
    • Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
    • Provide Tier 1 level troubleshooting and isolation of application events.
    • Ability to quickly assess the business and technical situation and enabled to make decisions
    • Adept at both English verbal and written communication
    • Ensure accuracy for all scheduled reports within Operations and proactively.
    • Initiate corrective actions by opening tickets in the queue of the appropriate teams.
    • Team player which includes mentoring and knowledge sharing across the team.
    • Proactively identify opportunities for improvement and offer/create viable recommendations/options.
    Skills Required-:
    • BS/BE degree in CS/EE or equivalent experience
    • Excellent written and verbal communication skills
    • Minimum of 1-3 years experience in a cloud-based or IT industry equivalent.
    • Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.
    • Troubleshooting skills with considerable depth and experience
    • Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
    • Knowledge and understanding of BMC-Remedy Products is an added advantage
    • Directory Service/LDAP, specifically Active Directory/SAML but not essential
    • Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
    • Knowledge and understanding of BMC-Remedy Products is an added advantage
    • ITIL (Information Technology Infrastructure Library) foundation certification is a plus.
    ,

Keyskills :
javamysqlapidebuggingframeworkknowledge sharingcorrective actionsbehavioral trainingverbal communicationnocsnmpedgecall center

APPLY NOW

Associate Technology Solutions Specialist Related Jobs

© 2020 Skillindia All Rights Reserved