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Client Relations Manager

8.00 to 13.00 Years   Delhi   21 Dec, 2023
Job LocationDelhi
EducationNot Mentioned
SalaryRs 6 - 14 Lakh/Yr
IndustryOil & Gas / Petroleum
Functional AreaOperations Management / Process AnalysisOil & Gas Engineering
EmploymentTypeFull-time

Job Description

    Job briefWe are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.In this role, you should be an excellent communicator whos able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, wed like to meet you.Your goal will be to help us safeguard our revenue and retain our customers.Responsibilities
    • Build relationships with key employees among customers
    • Create plans to address clients business needs
    • Advise clients on creating profitable processes
    • Schedule regular meetings with customers to ensure they are satisfied
    • Act as point of contact for complaints and escalate issues as appropriate
    • Help sales team up-sell or cross-sell services and products
    • Ensure both the company and clients adhere to contract terms
    • Study competition to find new ways to retain customers
    • Set sales and revenue targets and work diligently to meet them
    • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs
    Requirements and skills
    • Proven experience as a Client Relations Manager orRelationship Manager
    • Proven track record of meeting and exceeding targets
    • Background in customer service; industry knowledge is a plus
    • Experience tracking relevant KPIs (e.g. customer satisfaction)
    • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
    • A customer-oriented attitude
    • Excellent communication and negotiation skills
    • Problem-solving aptitude
    • Ability to work well with a team
    • BSc/BA in Business Administration, Marketing or a related field
    • Reference to your job application that we have viewed on a job-site, kindly send your resume/Cv hidden_email

Keyskills :
key account relationshipskey account mangementrelational databasesrelation management

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