Customer Engineer

Job Description

Customer Engineer at MicrosoftThe purpose of the Customer Engineer (CE) position is to provide Microsoft customers with reliable technical solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server or resource in high profile projects to ensure customer value. The CE Team supports a diverse variety of technical solutions built with Microsoft technology and products.The Customer Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.The candidate will provide technical support including product technical workshop/training onsite, as well as via telephone, and electronic media. The CE also delivers proactive Health Checks (HC) and advisory assistance which involves sharing MS best practices, analysing the customer environment and setup against the best practices.It s your chance to:

• Creatively apply your talents to solve technical and business challenges.
• Be immersed in an atmosphere that offers professional opportunities where you can influence and make an impact.
• Be trained on and work with the latest technologies often using products that haven t yet been released.
• Join a growing business, where collaboration and a commitment to quality solutions is part of our culture and DNA.
• Build connections with the people who develop our products.
• Help our largest customers get the most value from their investment in Microsoft.
• Collaborate with colleagues & peers across a worldwide organization.

Key Responsibilities

• Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.
• You will have the ability to combine your technical skills, creativity and customer focus in order to deliver great solutions to the customers and ensure they get the best out of our technologies and solutions.
• Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.
• Collaborate with internal groups and teams, partners, industry, etc.

Candidate ProfileCandidates must have exceptional customer service, problem solving, technical writing, and communication skills, and the ability to work in a team environment. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals. Must possess the ability to work with minimal supervision and operate as a self-contained business unit within the CE team. Must have the ability to work independently and as part of a team. Strong organization, time management, project management and negotiation skills are essential.Candidate should have the ability to acquire knowledge from a variety of sources regarding related Microsoft technologies. And also have the ability to effectively communicate with customer managers / executives on technical / business issues., Educational Qualification and Experience:The ideal candidate will have a B.E degree or equivalent. Applicable advanced industry certification is strongly preferred. Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft 365 Modern Desktop Administrator Associate Certification or another applicable advanced certification is strongly preferred.

• Five or more years experience in systems development or I.T. consulting or five or more year s industry experience with Microsoft products are required.
• Solid understanding of client/server, networking, and telephony fundamentals.
• Superior knowledge and should have at least two years experience with Microsoft Endpoint Configuration Manager, Intune, Microsoft Operations Manager, OMS.
• Areas of knowledge and proficiency should include, but are not limited to the following:
  • Deploy, configure, secure and update Windows 10 in an enterprise environment.
  • Deployment and Management of MECM/Intune/MOM/OMS solutions
  • Understanding of Configuration Manager, Operations Manager and System Center products.
  • In-depth knowledge of SCCM, SCOM, Intune, OMS.
  • Good knowledge of and knowledge of PowerBI, PowerShell skills would be added feather in cap.
  • System Center Configuration Manager, Endpoint Protection, Operations Manager, Orchestrator
  • Troubleshooting MECM/Intune/MOM/OMS solutions.
• Secondary expertise in one of the following products is welcome: SQL Server, SQL Reporting, Active Directory.
• Executive-level interpersonal, verbal, written and presentation skills, good listener, ability to provide a trusted voice at the decision-making table.

Candidates must possess current passport or be able to obtain passport within 60 days of hire. This job would require you to travel and at times will require 24x7 availability.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keyskills :
troubleshootingit operationsswitchessystem centertechnical skillsnetworkingservice deliverywindows 10sql serverproduct supportcustomer serviceproblem solvingwindowstime managementlan