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Customer Service/Customer Support

0.00 to 4.00 Years   Delhi   04 Mar, 2024
Unimonks
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    We are seeking a dynamic customer service/customer support intern to join our team at Unimonks! With excellent English proficiency (spoken) and proficiency in MS Excel, you will have the opportunity to make a significant impact on our customer service operations.Selected Interns Day-to-day Responsibilities Include Respond promptly and efficiently to customer inquiries via phone, email, and live chat, ensuring exceptional service is provided at all times Assist in resolving customer complaints and issues, aiming for quick and effective solutions Collaborate with cross-functional teams to ensure customer feedback is addressed and escalated appropriately Maintain accurate customer records and update our CRM system with relevant information Attending the phone leads and converting them. Assist in developing and implementing customer service policies and procedures to enhance overall service quality Work on outbound calls and lead generationIf you are a proactive. problem-solver with a passion for delivering exceptional customer experiences, this internship opportunity at Unimonks is perfect for you! Join our team and gain valuable hands-on experience in the fast-paced world of customer service. Apply now!About Company: Unimonks is an ed-tech start-up envisioned by Ph.D. scholars of JNU, DU, and IIT (Delhi). We create an innovative learning environment for UG and PG entrance exam aspirants. We are passionate about online affordable teaching,

Keyskills :
MS ExcelCustomer serviceCustomer supportLead generationEnglish proficiency

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