Customer Service Executive

1.00 to 5.00 Years Delhi 04 Mar, 2024

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Internet / E-Commerce
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Key Responsibilities Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service Support customers across telecommunications/e-mail/chat; meet customer requirements through first contact resolution Clarify customer requirements, probe for and confirm understanding of requirements or problem Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures Listen attentively to customer needs and concerns; demonstrate empathy Confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer fileRequirements Knowledge of international/domestic travel voice process Knowledge of the world map & geography will be required Be enthusiastic & have zeal to perform Be flexible to work in a 24*7 rotational shift days working environment Candidates should be able to join ASAP Excellent. communication skills requiredAbout Company: EaseMyTrip is one of the largest online travel platforms in India, and a trusted name in the Indian travel industry. They offer end-to-end travel solutions including air tickets for more than 400 international and domestic airlines, hotel bookings for nearly 1 million hotels in India and abroad, cab booking with 4000 cab operators, bus tickets with 2000 bus operators, and railway tickets in India for all major cities,

Keyskills :
Customer ServiceProblem ResolutionTelecommunicationsEmail SupportCommunication SkillsChat SupportKnowledge of International Travel Voice Process

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Customer Service Executive

Job Description

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