Customer Service Specialist - Blended Profile

2.00 to 5.00 Years Delhi 05 Feb, 2022

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Media / Dotcom / Entertainment
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

Apply appropriate sales techniques and demonstrate sustained achievement of sales goals
Receive calls from at-risk customers and retain their membership
Answering inbound customer calls - related to shipping, billing, service inquiries and membership account administration)
Responding to customer emails - related to shipping, billing, service inquiries and membership account administration)
Support customers by providing recommendations to maximize service benefits
Proactively educate current and potential customers on CaaStle services
Sustain positive customer relationships to ensure membership continuity
Apply appropriate sales techniques and demonstrate sustained achievement of sales goals
Expedite the resolution of customer problems and complaints to maximize satisfaction
Navigate through multiple technology systems to provide an exceptional member experience

2+ years In a Call Center ( NON TECH - US/UK Voice & Email Process)

Ability to effectively converse in a neutral/international accent
Excellent written and verbal communication skills
Graduation degree

Experience in a sales environment (US/UK Voice Process) highly preferred
Experience in an Online Retail/Fashion US/(UK Voice Process) highly preferred
Ability to ask probing questions to truly understand the callers concerns
Demonstrate persuasiveness, relationship building and achievement of customer service goals
Ability to be conversational in a non-scripted environment
Comfortable working in multiple systems/tools at the same time
Proven problem-solving skills with attention to detail
Ability to think on your feet and sales-oriented approach

Competitive Salary
Medical Benefits upto 5 lac for self and family
Accidental Insurance cover
Development and advancement opportunities

Keyskills :
shippingverbal communicationdeliveryproblem solvingfinancecustomer servicesalesvoice supportblended processreverse logistics

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Customer Service Specialist - Blended Profile

Job Description

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