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Customer Success Manager

3.00 to 8.00 Years   Delhi   31 May, 2021
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaOperations Management / Process Analysis,Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

Job descriptionRoles and Responsibilities:Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship.Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets.Be the bridge and the only source of the information exchange between the client and the organization.Own complete responsibility of the business by ensuring to maintain client satisfaction through governance meetings regularly.Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year on year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting clients expectations.Generating reports and sharing executive summaries internally and externally based on business demand.Desired Candidate ProfilePassion for building long-lasting, and trusting relationship with client

  • Should have the ability to forecast clients needs to provide solutions and win additional
business
  • Ensure client satisfaction and retention.
Perks and Benefits

Keyskills :
retentioncustomer relationskol identificationdealer managementquotasonboardingbenefitsclient satisfactiongross profitsummarizing informationcustomer servicemarketingclient retentionsaleswinbridgeexchangebusinessautomotive salesreynolds

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