skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Success Manager (Americas)

1.00 to 4.00 Years   Delhi   30 Jun, 2021
Hotjar
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (International),Sales / BD
EmploymentTypeFull-time

Job Description

Please do not apply for this role if you are not physically located in the Americas (UTC-6 to UTC-5 / EST or CST specifically). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.At Hotjar, we re building Behavior Analytics software for businesses selling online. We make it easy for them to go beyond traditional web analytics and understand what users are really doing on their site.Reporting to the Customer Success Lead, we are looking for a Customer Success Manager to help us grow our Customer Success Team at Hotjar.The Customer Success team onboards and nurtures Hotjar customers by increasing customer activation and engagement through multiple communication channels. Customer Success Managers work closely with customers at all stages of their life-cycle, from implementation and initial value to renewals and expansions.You will:

  • Conduct onboarding, training, and review calls with customers through multiple stages of the customer journey.
  • Oversee the customer journey by developing and prioritizing processes and playbooks for 250+ mid-market accounts at multiple lifecycle stages.
  • Take on projects like developing new playbooks, trialing new programs, and identifying new opportunities to grow the success program.
  • Establish a long term trusted advisor relationship with assigned clients and driving the continued value of our products and services.
  • Interface closely with sales, product and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences and have an impact on the evolution of Hotjar s product.
,
  • A minimum of one year prior experience in Customer Success Management working with a SaaS product and/or midmarket customers.
  • Experience improving customer activation, engagement, and renewal outcomes in both mid- to low-touch formats.
  • Product savvy - able to develop a strong understanding and technical knowledge in order to speak confidently to customers and communicate their needs to our team.
  • Familiarity with the basics of HTML, CSS, Javascript.
  • Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar s company values , culture and ways of working .
  • Must submit to a background check confidentially processed by our third-party.
Compensation RangeThe compensation range for this role is $66,000 to $78,000 annually based on experience. This was established after performing market research and is aligned with our approach to compensation. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts.In addition to the monetary compensation, we also provide all team members with an assortment of unique and popular perks .

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingidentifying new opportunitiesmusic makingweb analyticsmarket researchcollaborative work

APPLY NOW

Customer Success Manager (Americas) Related Jobs

© 2020 Skillindia All Rights Reserved