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Customer Success Retention - Leading insurance Broking Firm - New Delhi

2.00 to 7.00 Years   Delhi   25 Jan, 2023
RightMatch HR Services Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryRs 6 - 12 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    The details for the same are as follows:Company: Leading Insurance BrokersJob role: Customer Success - Retention.Location: New Delhi.Basic
    • Develop and manage relationships and communications with HR SPOC at client side (CHROs / HR Head / Benefits / other HR team members) for enabling visibility among the on boarded employees of the client.
    • Sustain business growth and profitability by maximizing value.
    • Liaison with the marketing team and facilitating email marketing campaigns being sent to employees (either directly or through HR SPOC).
    • Ensure steady participation from employees of the on boarded corporate clients through various engagement activities like webinars, on-premises activities, AMA sessions etc. that would highlight the employee benefits offerings.
    • Procure testimonials from the HR leaders and other SPOCs present of existing clients and record success stories of key client employees who have made purchases.
    • Provide white glove services to top key management professionals (CXOs / HODs) and HR team members for each existing client and perform a gap analysis to share valued recommendations on their personal insurance portfolio.
    • Identify and cross-sell opportunities of corporate insurance products like GMC, GPA, GTL, Corporate,Fleet, Corporate Travel etc to existing clients.
    • Generate referrals within the HR fraternity from the existing client relationships.
    • Analyze customer data to improve customer experience.
    • Hold product demonstrations for customers.
    • Handle and resolve customer requests and complaints.
    • Aid in product design and product development.
    • Ensure periodic delivery of reports to HR and host reviews to implement course corrections, if any.
    If Interested Contact hidden_email/+hidden_mobile

Keyskills :
key accountretentionupsellingcorporate clients

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