Customer Support Executive

1.00 to 5.00 Years Delhi 04 Mar, 2024

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Internet / E-Commerce
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job SummaryEaseMyTrip, or EMT for short, is one of Indias top travel agencies, with a customer-centric approach that includes a no-convenience fee option and a wide distribution network supported by a hybrid platform. Were seeking for Flight Support / Task List Executive who have excellent communication skills and zeal to go extra miles to serve the customersResponsibilitiesKnowledge -international/domestic travel voice process Knowledge of world map & geography will be required.Be enthusiastic & have zeal to perform. Be flexible to work in 24*7 rotational shifts days working environment.Candidates should be able to join ASAP.Excellent communication skills required.Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.Clarify customer requirements; probe for and confirm. understanding of requirements or problem. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file,

Keyskills :
Excellent communication skillsKnowledge of internationaldomestic travel voice process

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Customer Support Executive

Job Description

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