Customer Support Specialist

2.00 to 6.00 Years Delhi 29 Nov, 2023

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Others
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Company DescriptionThe White Pole is a Delhi-based shoe manufacturing company that has been in business for over 25 years. We aim to create comfortable yet stylish footwear for people to wear from work to ethnic wear. We take pride in our techniques and are committed to delivering products that meet and exceed the expectations of our customers. We believe in creating an online family that practices our motto of delivering comfort right at your doorstep.Role DescriptionThis is a full-time on-site role for a Customer Support Specialist based in Delhi. The Customer Support Specialist will be responsible for ensuring customer satisfaction by addressing customer concerns through various channels such as email, phone, or chat. They will also provide technical support for customers and use analytical skills to identify patterns and areas of improvement.Salary 25hidden_mobile0Qualifications Excellent customer support and interpersonal skills Ability to handle customer complaints and. resolve issues in a timely and professional manner Strong technical support skills to assist customers with technical issues Ability to analyze customer feedback and suggest areas of improvement to internal teams Experience using customer support software and tools Ability to multitask and work in a fast-paced environment Good written and verbal communication skills in English and Hindi Previous customer support experience in the retail or e-commerce industry is a plus Bachelors degree in a related field,

Keyskills :
customer supportinterpersonal skillstechnical supportanalytical skillswritten communicationverbal communicationEnglishHindicustomer feedback analysis

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Customer Support Specialist

Job Description

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