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Front Office Manager

4.00 to 9.00 Years   Delhi   12 Dec, 2020
Job LocationDelhi
EducationNot Mentioned
SalaryRs 2.0 - 9 Lakh/Yr
IndustryFMCG / F&B
Functional AreaF&B Service,Front Office / Receptionist
EmploymentTypeFull-time

Job Description

Managing and training the concierge, night auditor and team of receptionists. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the deskNo pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so its your job to ensure its a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests. Key responsibilities:

  • Managing and training the concierge, night auditor and team of receptionists
  • Ensuring the front desk provides a professional and friendly service for customers
  • Dealing with customers, including handling complaints when they come to the desk
  • Troubleshooting emergencies
  • Scheduling your staff rota
  • Liaising with other departments
In some hotels, you may also have to handle telephone sales outside office hoursAll interested candidate to send their documents and resume to our company email( humanresourcesmanager989@gmail.com ).

Keyskills :
troubleshootingsortationmarketingbudgetingpressurehotelfront officefront desktrainingschedulingsales

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