Head - Customer Experience

12.00 to 18.00 Years Delhi 12 Aug, 2022

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Recruitment Services
Functional Area	SBU Head / CEO / Director
EmploymentType	Full-time

Job Description

Industry - Banking / Financial Services / BrokingJob Type - Permanent Description - Opportunity to head the customer experience team of a leading BankOur client is a leading Bank in the Indian Market- Head the Customer Experience team of a leading Bank- Work directly with the top leadership (CEO and COO) to drive customer experience- Manage the customer experience for B2B as well as B2C business- Manage the customer experience teams at PAN India level (individual teams in state)- Manage the regulatory framework for customer experience- Lead call centres, Social Media Ops- Lead a team of Product Managers for Customer experienceProfile : - 12-18 years of experience in Customer experience in a leading Bank / Tech based ecosystem- Strong presentation skills- Exemplary leadership skills- Experience of managing large teamsJob Offer:Meritocratic culture with wealth creation opportunity. Opportunity to head a large team across customer experience ops and ProductTo apply online please click the Apply button below. For a confidential discussion about this role please contact Shubham Kathuria on +91 hidden_mobile The Apply Button will redirect you to website. Please apply there as well.,

Keyskills :
social mediafinancial servicescustomer experienceb2bb2cbankingregulatoryleadershippresentationBloggingPress ReleasesSocial Media MarketingMedia RelationsTwitterPublicityCopywritingNewsletters

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Head - Customer Experience

Job Description

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