Head - Customer Success - Product Company

15.00 to 18.00 Years Delhi 07 Mar, 2023

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Recruitment Services
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Role OverviewWere looking for a Head - Customer Success to manage our Clients business to drive retention, renewals, customer satisfaction and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills, strong business and technical acumen. The ideal candidate will work with business leaders to understand their business goal and map our clients solutions/services. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.About The Role- Responsible for the management of a portfolio of clients right from Pre-sales to foster long-term business relationships- Increase customer satisfaction by understanding business needs- Delivery of periodic (monthly/quarterly) Customer Success Forums and Quarterly Business Reviews to review and analyse statistics, metrics, and provide recommendations.- Ensure that Customers technical issues are addressed in timely manner- Act as an escalation point to drive resolution in a timely, proactive manner- Drive business outcomes for customer helping them realise ROI on Solutions and services- Drive customer reference for existing customers and prospects- Monitor customer health to track usage and customer satisfaction- Forecast retention, renewal, and health status for assigned accountsThe Successful candidate must have :- Excellent customer facing skills.- Excellent customer relationship management skills- Ability to problem solve and resolve client issues- Background in program/project management of large program (collection of many projects or customers) in cross-functional, cross-companies with consistency, - Excellent organizational, presentation (in-person) and communication skills- Customer Engagement background preferredThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
customer relationship managementproblem solvingmanagement skillscustomer referencecustomer engagementcustomer relationship

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Head - Customer Success - Product Company

Job Description

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