Health Solutions Partner (HSP) Manager, Oncology

Job Description

locations India - Delhi time type Full time posted on Posted 30+ Days Ago job requisition id hidden_mobile Role Summary:The Health Solutions Partner (HSP) is a non-sales commercial role, focused on providing educational & scientific content to support HCPs and Clinicians across tumour types in top 20, large Oncology Centers of Excellence (Tata Memorial, RGCi, Action Cancer, HCG, Regional Cancer Centers etc).The purpose is to serve as a first-hand contact for the Top institutes in the region, understand their needs for the Oncology portfolio and address customer requirements. The individual will also liaison with other key stakeholders (i.e., Administration head, Procurement, Paramedics) in the value chain, map insights and bridge the information with CBL, Sales lead, SME organization.The role will also demonstrate and improve the impact of our Oncology portfolio working with a cross section of SMEs proactively to address near-term & long-term objectives and scientific needs at an institutional level, thereby building a better customer experience.It is an individual contributor role.Role Responsibilities:
• The role holder will proactively drive deeper engagement on educational & scientific content with Oncologists on a variety of tumour types (Brest, RCC, Hematology, Lung etc) and be an expert in broader Oncology disease management.
• Will serve as a first-hand contact for the Top institutes in the region, understand their needs for the Oncology portfolio and address customer requirements. The individual will also liaison with other key stakeholders (i.e., Administration head, Procurement, Paramedics) in the value chain, map insights and bridge the information with CBL, Sales lead, SME organization.
• (S)He will streamline customer interface by acting as single POC for proactive & seamless (compliant) connection to Pfizer SMEs and resources within and outside the Category for top tier Oncology HCPs and Centers of Excellence.
• Will serve as first-hand contact for top institutes in the country/region, expected to understand institution needs for the Oncology portfolio and offer bespoke customer solutions.
• Will be responsible for onboarding customers to new operating model platforms(e.g., Digital Engagement Portal).
• Will have strong knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
• Will work with the Health Solutions Manager to attain improved patient outcomes through HCP and patient education and services enabled by deep scientific expertise
• Will provide insights to appropriate stakeholder to improve service provided to the customer along with design expertise
• Actively engage in creating awareness and shaping patient access initiatives (Commercial only) and help accelerate patient access through awareness and education addressing external bureaucracy
• Will serve as a central point of contact and SME on medicines and treatment journey, access/out of pocket costs, treatment initiation process, ongoing management, and adherence issues
Qualification:
• Graduate in science related discipline
• Management and/or marketing experience strongly recommended
• 7+ years of pharmaceutical, biotech or medical/marketing/sales management experience with focus on customer centric behaviour or Key Account Management, and demonstrated leadership.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Marketing and Market Research #LI-PFE,

Keyskills :
key account managementequal employment opportunitykey accountmarket researchcustomer centricpatient outcomescorporate liaisonaccount managementdigital engagementcustomer experiencelegislative relationssmerccmaplungsalesidealdesign