It sales app support

1.00 to 2.00 Years Delhi 27 May, 2023

Job Location	Delhi
Education	Not Mentioned
Salary	Rs 5 - 7 Lakh/Yr
Industry	FMCG / F&B
Functional Area	Application Programming / Maintenance
EmploymentType	Full-time

Job Description

Ensure readiness and maintenance of branch HHT and Sales Printers in coordination with IT suppliers and contracted maintenance centers
Support on HHT Daily Upload/Download activities
Provide first level response to end users requests and complaints via phone, email or helpdesk system
Ensure timely resolution to customer tickets as per agreed service levels
Escalate and redirect unresolved issues to next level support personnel
Provide end users with needed information/training on IT services
Provide recommendation on areas of improvement
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Perform required IT preventive maintenance activities to avoid future issues
Ensure proper tracking of IT consumables
Attend on site maintenance visits with IT suppliers

Keyskills :
it salessql serverapplication support

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It sales app support

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