IT Service Owner

5.00 to 7.00 Years Delhi 08 May, 2023

Nokia Solutions and Networks India Pvt Ltd

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Telecom / ISP
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Integration is part of the IT Enterprise Applications and Operations team focused on the service offering related to the different Middleware applications for integration landscape (application integration/EAI, APIs, etc). Our team is focused on end user satisfaction within the boundaries of the agreed service levels and assuring business continuity.What you will learn and contribute to:Are you passionate about IT Service Operations and want to become our new Integration Service Owner As part of our team, you will:- Be responsible for the operational aspects of IT Services within your portfolio- Focus on service business continuity- Assure the fulfilment of agreed service performance levels (SLAs with the service provider)- Strive for continuous service improvement- Define the IT business service strategy, service design, service transition and service operation- Manage relationship, collaboration and service delivery with respective IT service providers and vendors.- Contribute solving business escalations impacting business performance and drive Root Cause Analysis (RCA) for incidents- Analyse and report deviations from SLA and proactively propose and drive improvement actions.- Monitor the total service cost- Work with Project Managers to ensure service requirements are captured, delivered and projects are transitioned to AMS providers- Monitor the service license usage and needs- Keep the Service Catalogue up to date as well as the IT service management tools- Ensure that asset & configuration management is handled properly with high standard quality- Manage the service documentation and keep it accurate- Build efficient communication towards the business stakeholders and within ITYour skills and experienceYou have:- Bachelors degree in IT engineering or equivalent- 5-7 years of experience in IT Service Management- Strong communication skills - English fluentIt would be nice if you also had:- ITIL certification- Understanding IT Platforms and Integration/Middleware systems- Experience in overseeing major outsourced services and managing the partnership- Knowledge of Business Performance Reporting and Analysis- Familiar with SOX controls- Ability to work with people across different regions,

Keyskills :
root cause analysisit service managementroot causeit servicesservice design

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IT Service Owner

Job Description

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