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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Overall Purpose
This role is a lead technical consultant for Consilium s professional services, primarily in the area of Cisco CCE (Contact Center Enterprise) technologies. This individual will be capable of independently implementing Cisco PCCE, UCCE, UCCX and CUCM solutions, integrating to these solutions, giving direction to junior implementation resources, creating technical design based on customer requirements, and providing advanced day-2 services and technical support. Key responsibilities include solution design, deployment, consulting, user training and technical support. At the presales stage, he/she will be responsible for analysing customer requirements, in conjunction with the customers current system capabilities, creating solution technical design and Cisco BOM with the correct hardware and software products based on customer requirements. This is a role with a great opportunity to influence deployment success, customer satisfaction and productivity, and hence strengthen customer relationships and the success of the company. Drive and determination will be key to this role as this person will be an individual contributor to begin with, matrix managing delivery team members assigned for internal / external projects. This position will require travel for visits to client sites in India and overseas, and working remotely with customers in the Western hemisphere.
The role requires strong customer engagement, which requires the ability to partake in scope of work determination, product and services pricing and RFP/RFI responses.
Key skills include Cisco Unified Contact Centre Enterprise (UCCE: CUCM, ICM, CVP / IP-IVR), Cisco Unified Contact Centre Express (UCCX), eGain (Email Management and Chat), Calabrio, Verint and Consilium Uni products, and other unified communications, contact centre and CRM vendor technologies that may be introduced.
Responsibilities
1. Technical Presales4. Maintain and develop skills in relevant technical areas
5. Attain certifications in relevant vendor technologies
6. Perform onsite and remote technical delivery work as required
7. Assists management teams in assessment of additional technical resources
8. Contribute to development of best practices and Intellectual Capital
Requirements
Education Requirements
Languages
Keyskills :
sqlformssalescustomer relationsplsqlstatements of workenvironmental impact assessmentcall routingsales supporttest strategyuser trainingknowledge baseproblem solvingsolution designchange requestscustomer supporttechnical designcorporate e