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Leaves of Absence Program Specialist

5.00 to 11.00 Years   Delhi   26 Feb, 2022
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Leaves of Absence Program Specialist
    • Partner with a shared services benefits operations coordinator for the ongoing processing and tracking of all leave of absence (LoA) and accommodation requests, including FMLA, ADA, and various state leave laws and with the benefits team on the short-term disability, long-term disability, and other income replacement forms to deliver against program objectives and requirements
    • Serve as a main escalation point of contact for our associates, managers, or the HR infrastructure team for any workplace disability-related LoAs or accommodation inquiries and requests
    • Work on your own to provide exemplary support to managers and associates and deliver against Red Hat s Employee Relations processes, programs, and policies; track and document all aspects in the case management tool and escalate cases to the Employee Relations team lead as appropriate
    • Assist in administering North America (NA) LoA programs by communicating the process and requirements to associates, providing timely follow-up on questions and complex issues
    • Provide thorough, accurate, and effective guidance and coaching for managers and associates and ensure that they are aware of all company resources available to them
    • Interpret and monitor compliance with policies and procedures and make recommendations on areas of potential risk mitigation
    • Generate and communicate leave or accommodation notifications and instructions to managers, providing regular updates and reporting to the business
    • Communicate with outsourced provider companies as required regarding pending claims and leave administration for disability-related leaves
    • Maintain a high level of working knowledge of current U.S. and Canadian regulatory requirements relating to LoAs and accommodations
    • Propose best practices to educate and enable people managers on Red Hat s LoA programs and their various responsibilities
    • Demonstrate sensitivity, professionalism, and discretion in all aspects of your responsibilities
    What you will bring
    • Bachelor s degree or equivalent from an accredited educational institution
    • 5+ years of employee relations or LoA administration experience in a fast-paced environment
    • Advanced knowledge of leave laws within the U.S.; knowledge of Canadian laws is a plus
    • Working knowledge of HR database systems and excellent computer and analytical skills; experience with Workday is a plus
    • Demonstrated high level of professionalism, discretion, and confidentiality
    • Solid interpersonal skills with the ability to quickly build trusting relationships in a customer-centric environment
    • Excellent written and verbal communication skills
    • Critical thinking and problem-solving skills
    • Attention to detail
    • Result-focused with the ability to take initiative and be proactive, resulting in accuracy and timeliness of work
    • Ability to adapt and thrive in an ever-changing environment
    ,

Keyskills :
americans with disabilities actleave of absenceopen source softwareopen sourcehybrid cloudshared servicesproblem solvinghuman resources

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