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Manager - Solution Engineering

7.00 to 12.00 Years   Delhi   17 May, 2023
BMC Software
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    This leadership position manages a team of Value and Solution Engineers aligned to the India region and partners with Sales leader for teams to achieve revenue and customer success targets. The ideal candidate will have a strong mix of technology, business and people leadership skills. They will enjoy the challenge of leading a team in finding innovative solutions to the business needs of a large, diverse set of customers.Primary responsibilities for role:
    • Build and maintain the right coverage model across geography and technology
    • Recruit, hire, and develop high performing, innovative professionals
    • Work with Account Managers to build account strategy and customer engagement models
    • Drive value engagement with customers by developing plans and educating teams
    • Manage the allocation of effort for the team in line with optimal revenue opportunity and customer success
    • Remove roadblocks and solve problems that individuals experience as they engage with customers
    • Exchange frequent feedback to and from Sales to assure the teams are working optimally
    Products and Services/Client Responsibilities:
    • Directly engage with customers to help them understand BMC products and solutions
    • Celebrate wins and evangelize best practices of successful customers
    • Drive customer loyalty and reference by maintaining long-term relationships with customers using BMC solutions.
    • Be an advocate for customers when they are experiencing product issues
    • Close the feedback loop with product and customer support teams to find solutions unique to the Indian customers.
    • Build and maintain a positive working relationship with all sales teams, including professional services teams and other parts of the BMC ecosystem.
    People Management/Lead Responsibilities:
    • Clearly communicate and demonstrate BMCs Leadership DNA and strategy to all direct reports.
    • Provide leadership, guidance, coaching, and development for team members.
    • Create a regular operating rhythm to keep the team connected and informed while also helping them share customer experiences
    • Assist in enhancing business processes to improve overall productivity of the team and of BMC.
    • Have excellent written and verbal communications skills.
    • Demonstrated ability to work independently and maintain accountability to management.
    ,

Keyskills :
javanetworkingreporting

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