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MCR Executive

0.00 to 2.00 Years   Delhi   03 Apr, 2022
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationDelhi
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryMedia / Dotcom / Entertainment
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Urgent requirement for MCR Executive in a very Reputed Indistry.Job Role:
    • Effective monitoring and management of Amagi Services. Follow documented processes and
    • SOPs to ensure a fault free service for our customers.
    • L1 support of BOC equipment and systems, taking redundancy measures or strategies to maintain service output in the event of faults or breakdowns, and to escalate second line support procedures when appropriate.
    • Communicate fault conditions in a timely manner to staff, customers, and service suppliers.
    • This includes escalations to management, support engineers and customer escalation as
    • detailed in the escalation procedures.
    • Liaison with various service providers and external parties, providing a technical co-ordination role in service impacting situations and other emergencies.
    • When required, provide input into incident reviews, and provide recommendations for consequential change to systems or operational procedures.
    • When required, attend meetings to review operational matters, providing input and recommendations toward the process of continual improvement.
    • Maintain a secure working environment in line with the requirements of Amagi Policies to protect individuals, information, and Amagi Assets.
    CTC: Upto 3.5 LPA*Freshers also can apply.Interested candidates kindly share Cv.Dikshahidden_email

Keyskills :
bocpliasing

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