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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
Dear Candidate,Greetings!Profile: Network EngineerPurpose of the RoleResponsible for 100% customer Service and maintenance of network element on field in the designated areaRole Description1. Assume overall responsibility for ensuring 99.99% Customer Uptime 2. Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms 3. Ensure support for timely connectivity for all the cross functional teams 4. Maintain the network database and submit the required report to the reporting manager on regular intervals 5. Attend customer complaints on field and give quality resolution within the TAT 6. Provide timely resolution of technical complaints through analysis/ trouble shooting 7. Monitor NMS through SMS/ mails and take appropriate action based on the events 8. Analyse repeat complaints and ensure implementation of corrective measures through escalations if required 9. Avoid Churn of customers through better service within the SLA or Commitment 10. Responsible for process adherence 11. Provide structured feedback to management to provide permanent solutions to improve service levelKey Result AreasThis position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organizationDesired Skills and CompetenciesMust have two wheeler and valid driving licenceMust have knowledge of NetworkingRecruitment Specifications Education1. Graduate/Diploma holder in any discipline 2. Knowledge of Hardware & Networking, and people from Optical fibre background are preferredWork Experience1. 0-6 years of work experience 2. Hands on experience in Trouble shooting of Networking and HardwareRegards,Team HR
Keyskills :
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