Pool k Supervisor

Job Description

POSITION SUMMARYThe primary responsibility of the Pool Deck Supervisor is to partner with the Executive Cellar Master and Head Bartender in the overall supervision of the pool area throughout the day.Essential Duties and ResponsibilitiesOperational
• Ensure a smooth and efficient operation of the assigned pool areas.
• Meet targets/ratings set by the company for guest satisfaction and inventory/cost related matters.
• Monitor the operation in the following areas: Pool Deck: 12 14 15 16, Pool Locker, Barista, Waves Bar, Early Riser, Talasso area, Spa Pantry, Beverage station.
• Provide support, leadership, motivation, training, coaching and mentoring to all direct reports and subordinates.
• Uphold the highest level of guest satisfaction, crew support, and financial/operational performance.
• Encourage high morale.
• Foster teamwork and partnering among all team members .
• Create an environment of trust and respect through empowerment of Crew Members at all levels .
• Possess thorough knowledge of company operations policies as described in the Bar & Restaurant Operations Manuals.
• Supervise the pool areas and lounges.
• Ensure that all standards according to the BOM are met.
• Possess knowledge of the bar & restaurant operations, such as menu knowledge and methods applied (presentation & standards).
• Possess knowledge of the routes of service manuals.
• Practice professional and clear communication skills.
• Use correct, professional language.
• Ensure fairness and respect to all.
• Conduct daily briefings with the staff the assigned to the pool areas.
• Ensure that service standards meet company expectation.
• Ensure that personnel adhere to company rules and regulations regarding uniforms, personal appearance and hygiene through the individual check-in process.
• Assign service stations to staff based on performance, attitude and ability, without preference.
• Meet with the Head Bartender and Executive Cellar Master regarding the daily schedule to coordinate the need for additional assistance.
• Maintain the supply of clean towels in pool areas.
• Ensure an adequate number of fresh towels is always available.
• Maintain all teak furniture to company standards.
• Schedule and log teak oil maintenance.
• Sanitize the shower heads and maintain log of completion.
• Ensure compliance with company alcohol policy.
• Ensure that refreshments are distributed according to company guidelines.
• Supervise the training program for the Deck Stewards, motivating and encouraging the development of their work.
• Work directly with the beverage team assigned to the pool area, using a hands-on management approach.
• Lead and demonstrate by example, with an emphasis on guest service techniques and signature service.
• Be familiar with the baristas operation procedures .
• Ensure that the Barista is open on time and all standards are in place.
• Coordinate with the Head Bartender to maintain sufficient supply levels.
• Coordinate with the Laundry Master regarding the washing cycle of the terry cloths and pool towels.
• Evaluate all crew and relay their strengths and weaknesses to the Executive Cellar Master and Head Bartender.
• Work closely with all F & B management to ensure that all beverage service is up to the required standards.
• Ensure that the work schedules for pool area maximize guest service and revenue.
• Inform the Executive Cellar Master, Head Bartender and Restaurant Manager of all guest issues.
• Communicate all relevant information to the Matre d Terrace Caf, when assigned to the Terrace Caf,.
• Set up the pool deck 12/14/15/16 as per pool chart.
• Ensure that the setup of the pool area is completed in a time manner.
• Approach guests during their stay, soliciting impressions and comments related to service.
• Give special attention to VIPs and demanding guests.
• Ensure proper usage of the equipment.
• Control breakage.
• Maintain the par level in place
• Possess knowledge of onboard maintenance system and actively looks for maintenance opportunities in the areas of accountability.
• Spot check crew deck operation
• Possess familiarity with the equipment and furniture list on the pool deck.
• Participate in new crew training and development, and focus on overall crew performance.
• Determine and communicate performance standards to employees .
• Evaluate the deck Stewards .
• Motivate staff.
• Monitor all standard duties that involve the deck stewards.
• Accept assignment by the Restaurant Manager in the event of inclement weather.
• Accept assignment by the Restaurant Manager during the dinner service.
• Maintain and encourage a positive relationship with other departments.
• Guarantee USPH safety, hygiene and sanitation practices are present at all times
• Maintain cleanliness of all areas according to USPH and Regent Seven Seas standards, policies and procedures.
Any interested candidate should send his/her CV resume to our email address:hidden_email

Keyskills :
critical thinkingcollaborationcommunication skillsleadership skills.time management skills