Senior Technical Account Manager, Platform (Remote, France)

Job Description

Senior Technical Account Manager, Platform (Remote, France)As a Technical Account Manager, your goal will be to build high-value relationships with customers through meeting their needs, creating long-lasting loyalty to Red Hat. You will work closely with internal teams like Support Delivery, Engineering, and Product Management. Depending on customer environments and needs, you will help our customers to cooperate with their other vendors and advocate on their behalf. As part of your onboarding process and further development process, you are expected to attend specific technology certifications like Red Hat Certified Engineer (RHCE), Red Hat OpenShift Container Platform, Red Hat OpenStack Platform, or Red Hat Ansible Automation Platform. What you will do - Become a technical ambassador, working closely with a small number of customers using Red Hat platform offerings like Red Hat Enterprise Linux (RHEL), Red Hat Satellite, Red Hat Virtualization, etc.; develop relationships with key business and IT stakeholders, including customer managers and technical associates- Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service- Conduct technical investigations of customer issues to find the root causes and solutions on your own or through cooperation with fellow Red Hat associates and customer teams- Provide advice and guidance to customers about their current and future use of Red Hats offerings- Perform technical reviews and share findings to proactively identify and prevent issues- Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans- Handle customer escalations with Red Hat and customer teams- Build a sense of trust with customers and serve as their advocate within Red Hat- Engage with Red Hats engineering teams to help develop solutions, based on customer engagements and personal experience, that will guide product adoption- Analyze and present periodic reviews of operational performance to customer leadership- Deliver trainings and presentations to customer associates- Travel, as necessary, to visit customers or attend internal events, following Red Hats COVID-19 guidelines- Cooperate with third-party hardware and software vendors What you will bring - Experience with Red Hat Enterprise Linux (RHEL)- Excellent understanding and experience of the Linux kernel, shells, network stack, and Linux file systems- Experience with IT automation platforms like Red Hat Ansible Automation Platform and their concepts- Good knowledge and experience of virtualization technologies and their concepts- Good knowledge of system management concepts- Technical and customer-facing skills with the willingness to develop both- Prior professional experience in a support, development, engineering, or quality assurance (QA) team; technical and communication skills- Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience- Growth mindset and willingness to learn- Excellent verbal and written communication skills in English and French; ability to explain complex informations, like aligning Red Hats offerings with customer needs or use cases, in straightforward terms- Effective cooperation skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgencyThe following will be considered a plus:- Red Hat Certified Engineer (RHCE) qualification- Previous experience with Red Hats technologies like, Red Hat OpenShift Container Platform, Red Hat OpenStack Platform, or Red Hat Ansible Automation Platform and Red Hat subscription management- Experience with system management and cloud or server virtualizationScripting or programming experience in languages like Bash, C, or Python- Expertise in container technologies and their concepts- Experience working in Dev(Sec)Ops environments- Familiarity with source code management tools, like Git- Good understanding of continuous integration (CI) and continuous delivery (CD) concepts- Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services (AWS), Google Compute Platform (GCP), or IBM Cloud,

Keyskills :
product managementdeliveryaccount managementproject managementred hat enterprise linuxred hat certified engineer