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Senior Technical Support Engineer - Linux, SAP Solutions

5.00 to 10.00 Years   Delhi   03 Mar, 2022
Red Hat, Inc
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Senior Technical Support Engineer - Linux, SAP SolutionsYou will share your knowledge with your colleagues and customers alike, whether that is by contributing to the global Red Hat Knowledgebase to facilitate quicker resolution times for future customer cases, providing internal training sessions on a particular area of interest, or mentoring team mates on an ongoing basis. You will also have the opportunity to be actively involved in product development, verification, troubleshooting, documentation and upstream community work. To read a bit more about what we do, you can read the blog from our technical writer . What you will do
    • Resolve customers inquiries coming over phone, chat, or web within designated service-level agreement (SLA) period
    • Provide technical support to Red Hat enterprise customers
    • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
    • Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
    • Contribute to the global Red Hat knowledge management system
    • Help address highly complex and critical issues
    • Keep our customers updated and ensure they are satisfied with our support
    • Manage customer cases and maintain clear and concise case documentation
    • Participate in case review conference calls with customers when needed
    What you will bring
    • Linux system administration experience like installation methods, networking, firewall, security, clustering, web servers, and databases using Linux
    • Practical experience with a number of our technologies, e.g., virtualization, clustering, systems management, Red Hat Enterprise MRG Realtime, Cloud
    • Excellent troubleshooting or debugging skills and a passion for problem solving and investigation
    • Good written and verbal English communication skills
    The following will be a plus:
    • Experience with SAP, SAP HANA, SAP Netweaver, and high availability environments
    • Prior help desk experience or customer-focused experience
    • Any previous scripting or programming experience in Bash, Perl, Python, Java, or Ruby
    • Fluency in German or basic German language skills and the desire to learn more
    • Bachelor s
    • Prior Red Hat Certified Engineer (RHCE) or other Linux certification or ability to gain Red Hat Certified Engineer certification within 60 days of start
    ,

Keyskills :
technical supportnetworkingwindowstroubleshootingoperating systemsred hat certified engineeropen source softwaresap hana

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