Senior Technology Specialist

Job Description

Maersk is achieving an unprecedented transformation in the growth of our businesses, rethinking the way we engage with customers and partners, and how the world s trade flows across our global net-work. Our software and technology is centre stage in creating value for our business and our customers. If you are passionate about working in an entrepreneurial environment supporting an ambitious, culturally diverse team on a great transformation journey then this role is the perfect next step in your career!Show More We offerThis role represents a fantastic opportunity to join or progress within a global organisation of significant size and scale. The role itself has an integral part to play as the organisation continues it s digital transformation journey.Show More Key responsibilitiesDefine, maintain, implement, and support analysis methods relevant to problem management, e.g. for root cause analysis, trend analysis, etc Plan and execute context specific analysis and problem-solving framework in collaboration with stakeholders and vendors Organise, drive, execute and conclude the analysis in collaboration with Platform and Brand Engineering build and support teams including relevant vendors Define risks and understand the dependencies, and assumptions by advocating the implementing a Preventive measures framework Serve as specialist for Problem management processes, with accountability for process strategy, execution, and continual improvement across Platforms and Brands Drive a structured approach with the relevant teams to problem solving with the use of Six-Sigma methodology by Defining & describing the problem, Investigating and Analysing the Data, Formulating and testing a Causal theory by developing and testing hypothesis, Implement potential solutions and finally selection and implementation of controls Advocate and assist teams in the use of basic tools like of Run charts, Pareto charts, Cause-and-effect diagrams and causal chain to be implemented by teams during the problem solving process Be adept and flexible at Waterfall and DevOps ways of working based on context Capture, track and publish process efficacy using established Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) through a measurement system that tracks adoption, utilization, and proficiency of individual problem remediation Drive speedy completion of problem RCA s, Improvement plans spanning across Platforms and Brands for mitigation or prevention with handover of sustainable improvements to CSI Partner with Engineering Managers across Platforms and Brands to achieve reliability outcomes for their servicesShow More We are looking forExperience in leading a team incl. direct people management or matrix organisation Education Computer Science Degree / Engineering Knowledge and experience of practicing Data Science principles Minimum Ten years of experience in a supporting a range of technologies in global distributed complex environments Experience of high availability mission critical web and or e-commerce high volume/transactional environments Demonstrable hands-on experience in complex problem solving by use of Six Sigma methodology Strong Full Stack working knowledge of Application and Technology sub-systems across Windows O/S, UNIX, Storage Area Networking layer, Database layer, Middleware layer solutions, Web & application Experience of software development methods and platforms including JVM, .Net, etc Strong Stakeholder and Communications management skills Good understanding of ITIL Framework, Project Management and Agile methods ITIL Problem Management - Practitioner level Ability to analyse and summarise data for consumption by senior IT leaders Experience of managing offshore and managed service teams Experience of ServiceNOW toolset Show More,

Keyskills :
lancustomer relationsframeworkinsuranceroot cause analysiskey performance indicatorsenvironmental impact assessmentsix sigmaroot causedata sciencecisco