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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Top customers service assurance faults to be prioritize for resolutions.Drive Voice of customer within system for permanently fix of issues and actioned by various team (NOC team / Field team / Service excellence team.Customer end related issues to be resolved through customer facing team of Vodafone.Identification of critical customers for pro-active service audit and SIP prioritization through service excellence and quality team for top customersCircle customer experience manager to Join customer meetings for top customers alongwith VIL service assurance team to capture customer inputs and work towards resolution on customers issue.Drive NPS for Vodafone customers alongwith VIL SA Team.Handling Escalation Management.Competition view and Identification of best practices and customer case studies Reports, Analysis and identification of actions to improve Service performance.,
Keyskills :
misinsuranceaccountssalescustomer service