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Sr.Executive Customer Service & Order Processing

2.00 to 3.00 Years   Delhi   05 Mar, 2021
Thermo Fisher Scientific India Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaCustomer Service (Domestic),Sales / BD
EmploymentTypeFull-time

Job Description

About Company:Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.comJob Responsibilities:Order Processing & Customer Service:

  • Monitoring for receipt of customer orders through POs / WOP / emails, order validation, order entry into SAP and onward execution of the same
  • Coordinate with factories and customers for execution of direct factory orders
  • Work on letter of credit and other documentation requirements
  • Review and provide shipment documents to customer for custom clearance
  • Coordination with customer Freight forwarder, CHA and factory for any shipment or custom clearance issues
  • Regular review open purchase orders and customer orders
  • Provide the order visibility to Sales team through Daily MIS
  • Weekly order status communication to Customer/ Backorder with tentative dates of dispatch
  • Liaises with other functions to ensure alignment & resolution of execution challenge for enhanced customer experience. This includes but is not limited to working with Planning, Logistics, Sales, Marketing, and Finance.
  • Helps solve problems that affect the service, efficiency and productivity
  • Escalates to concerned in a timely manner
  • Delhi Warehouse management
  • Analyses and summarizes data on all facets of the operations to drive transparency and objective
Analytics and Metrics:
  • Order processing TAT
  • OTD
  • LOTC/LIFR
  • Complaint resolution TAT
  • Backlog & Past Over Due
  • Revenue
Apply Now,

Keyskills :
planningsalesvalidationanalyticallife sciencesposoperationscustom clearancechacreditresearchlogisticspurchase ordersalignmentsapwarehouse

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