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Sr. Technical Account Manager (Remote)

5.00 to 10.00 Years   Delhi   13 Apr, 2023
Mattermost, Inc
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out.
    • Make architectural recommendations for the Mattermost software deployment and other adjacent technologies (e.g. MySQL/PostgreSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalability).
    • Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments.
    • Work with our Product Management, Engineering and Support teams to resolve issues that occur during the Onboarding Journey.
    • Capture detailed documentation of customer design and deployment decisions, and onboarding challenges, for sharing with the broader customer and Mattermost teams.
    • Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams.
    • Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including: line of business managers, developers, technical architects, and executives.
    • Serve as the technical lead for all things related to the Mattermost deployment.
    Requirements:
    • 5+ years Technical Account Management, Customer Support, hands-on Sales Engineering or equivalent experience - developers interested in working directly with customers are highly encouraged to apply.
    • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.
    • Expertise in open source and SaaS is a major advantage.
    • Interest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement delivery.
    • Outstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executives.
    • Excellent presentation skills for presenting advanced technical concepts.
    • Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations.
    • Ability to travel up to 30% (Post-COVID).
    ,

Keyskills :
it operationscustomer supportchange managementsales engineeringsoftware deploymentsoftware development

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